--000000000000d3cf6a06053e16ba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, She has never mentioned the rate to me but they were in the process of moving Carol to SageCare and then dropping hours after a few weeks. But the move did not go well and she came back to Baycrest and continued with our services. She will be shifted to the independent side in a few weeks and Carol cannot be left alone as she wanders in the night. I think we have the potential to get her under 24/7 care. Do you want me to discuss with Naomi and find out her plans for the move and then if she brings up the cost factor, I will find out their preferred rate and let you know. *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] On Wed, Sep 13, 2023 at 10:02=E2=80=AFAM Timothy Thomas wro= te: > Pauli, I'm not inclined to offer one so I wouldn't bring it up with her > yet. The rate is quite favourable as it is. I was simply asking for your > opinion. Do you think one is warranted in this case? > > On Wed, Sep 13, 2023 at 10:00=E2=80=AFAM Poulami Shah > wrote: > >> Hi Tim, >> >> I can speak to Naomi and find out her preferred rate. I will let you kno= w. >> *Best regards* >> *Pauli Shah* >> *Client Success Manager* >> *Direct: 289-412-1441* >> *Office: 905-337-1200* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> On Wed, Sep 13, 2023 at 9:58=E2=80=AFAM Allison Brennan > allison.brennan@thekey.com> wrote: >> >>> Hi Tim >>> >>> This is Pauli's client >>> >>> They are paying $ 38.50/ HR and receive services monday to sunday 14 >>> HRS/Day (730am-930pm) >>> >>> Take Care >>> >>> >>> Allison Brennan >>> >>> *Client Success Manager* >>> >>> >>> *Office: 519-954-2111* >>> >>> *Direct Line: 437-216-2865* >>> >>> *Fax: 519-489-1370* >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> On Wed, Sep 13, 2023 at 9:48=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Good moring, >>>> >>>> Which one of you manages Naomi Kriss? They're looking for a discount. >>>> Please let me know what they pay and how many hours of service they re= ceive. >>>> >>>> Also whether you have any thoughts around a potential preferred rate. >>>> Thanks >>>> >>>> ---------- Forwarded message --------- >>>> From: Lito Delapena >>>> Date: Tue, Sep 12, 2023 at 4:40=E2=80=AFPM >>>> Subject: Fwd: Client: Carol Marrus's billing - [#436040] >>>> To: , >>>> >>>> >>>> HI Tim and Cheryl, >>>> >>>> Wanted to advise that i have been in contact with Carol Marrus' POA >>>> Naomi Kriss and have updated their payment terms and explained that th= ey >>>> would still be invoiced on a weekly basis but the payments would not o= ccur >>>> until after 2 weeks to provide ample time for review and ensure the ac= count >>>> is funded to cover the invoices. >>>> >>>> Naomi did want to discuss their current Billing rates and explore the >>>> possibility of changing them to a preferred rate and i advised that wo= uld >>>> need