Re: O06008 Payworks Account Termination Notice / Immediate Attention Required

From
Germaine Daniels <germaine.daniels@thekey.com>
To
Irin Eva <irin.eva@thekey.com>
CC
Sam Naffaa <hcao.accounting@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
ue, 15 Aug 2023 07
Folder
INBOX
Irin, please copy me on the email to Ashna. We informed the business the
balances would be loaded by8/15.

Thanks,

On Tue, Aug 15, 2023 at 7:03 AM Irin Eva <irin.eva@thekey.com> wrote:

> Good afternoon Germaine,
>
> Alberta and Waterloo are done. For other provinces, she said she has
> uploaded but there needs some manual entry. She will let us know when done.
> I will send her today's reminder again.
>
> Thanks,
> Irin
>
> On Tue, Aug 15, 2023 at 9:57 AM Germaine Daniels <
> germaine.daniels@thekey.com> wrote:
>
>> Irin, when will the balances for Oakville be updated? What about the
>> other proviances?
>>
>> On Tue, Aug 15, 2023 at 6:34 AM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Sam,
>>>
>>> Yes, the opening balance uploaded for Waterloo. Oakville not yet.
>>>
>>> Also, for Ceridian access pls message me. I can resend the link. Others
>>> employees are okay. I will send you link today.
>>>
>>> Thanks,
>>> Irin
>>>
>>> On Tue, Aug 15, 2023 at 9:02 AM Sam Naffaa <hcao.accounting@thekey.com>
>>> wrote:
>>>
>>>> Hi Germaine,there is an issue with login to Cerdian. I can't login and
>>>> I think the issue was with all the employees. I am not sure if this has
>>>> been solved or not but I still can't login to Cerdian. However, the
>>>> opening balance date was not uploaded to Cerdian. @Irin Eva
>>>> <irin.eva@thekey.com> Did they upload the opening balance?
>>>>
>>>> Regards,
>>>> Sam Naffaa, CMA
>>>> 905.337.1288
>>>> *Please note my email has changed:*
>>>> hcao.accounting@TheKey.com <Madhu.Vijayan@TheKey.com>
>>>>
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Aug 14, 2023 at 9:14 PM Germaine Daniels <
>>>> germaine.daniels@thekey.com> wrote:
>>>>
>>>>> Sam,
>>>>>
>>>>> Are you referring to Payworks or Ceridan? Payworks balances were to be
>>>>> uploaded into Ceridan. Are you unable to access them? Irin, can you provide
>>>>> some info on this?
>>>>>
>>>>> Thanks,
>>>>> Germaine Daniels
>>>>>
>>>>> *Payroll Director *germaine.daniels@thekey.com
>>>>> Phone: 562-784-1800
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>> On Mon, Aug 14, 2023 at 4:42 AM Sam Naffaa <hcao.accounting@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Germaine, I have uploaded all the reports that you have requested.
>>>>>> In regards to the Payworks، I can’t up to now access my personal
>>>>>> information to see if they have uploaded the opening balance data. If they
>>>>>> didn’t yet, I suggest to wait until they upload it as we might need some
>>>>>> information.
>>>>>> Thanks,
>>>>>> Sam
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>> On 11 Aug 2023, at 10:27 PM, Germaine Daniels <
>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>
>>>>>>
>>>>>> Sam, do you see any issues with the 8/15 closure date?
>>>>>>
>>>>>> On Fri, Aug 11, 2023 at 7:24 PM Germaine Daniels <
>>>>>> germaine.daniels@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Sam,
>>>>>>>
>>>>>>>  Please confirm all payroll reports including pay statements and tax
>>>>>>> documents have been saved on the google drive? Which I believe has already
>>>>>>> been done. If so, please proceed and notify Payworks that we are ending
>>>>>>> services effective 8/15/23.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> On Thu, Aug 10, 2023 at 4:39 AM Sam Naffaa <
>>>>>>> hcao.accounting@thekey.com> wrote:
>>>>>>>
>>>>>>>> FYI
>>>>>>>> Regards,
>>>>>>>> Sam Naffaa, CMA
>>>>>>>> 905.337.1288
>>>>>>>> *Please note my email has changed:*
>>>>>>>> hcao.accounting@TheKey.com <Madhu.Vijayan@TheKey.com>
>>>>>>>>
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Erin Janssen <erin.janssen@payworks.ca>
>>>>>>>> Date: Thu, Aug 10, 2023 at 4:10 AM
>>>>>>>> Subject: O06008 Payworks Account Termination Notice / Immediate
>>>>>>>> Attention Required
>>>>>>>> To: <no-reply@payworks.ca>
>>>>>>>>
>>>>>>>>
>>>>>>>> <noname>
>>>>>>>>
>>>>>>>> *Aug 10, 2023*
>>>>>>>>
>>>>>>>> *Time - Sensitive / Immediate Attention Required*
>>>>>>>>
>>>>>>>> *Attention:* Sam Naffaa
>>>>>>>> *Account:* O06008 – Home Care Assistance Waterloo
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> We have noticed that you are no longer processing your payroll with
>>>>>>>> Payworks and/or your payroll has not been processed recently. We do require
>>>>>>>> your immediate attention to this matter. Our records show that your last
>>>>>>>> payroll run date was *Jun 20, 2023*.
>>>>>>>>
>>>>>>>> Please contact me directly to discuss the status of your payroll
>>>>>>>> account. If I do not hear from you within 35 days, by *Sep 14,
>>>>>>>> 2023*, Payworks will terminate your account immediately, without
>>>>>>>> further notice to you.
>>>>>>>>
>>>>>>>> Pursuant to your agreement with Payworks, you are responsible to
>>>>>>>> retain copies of all client data you provide to Payworks as well as all
>>>>>>>> records and reports provided by Payworks to you which contain your client
>>>>>>>> data. Please ensure that you have retained a copy of this information and
>>>>>>>> that it is stored in a secure location. *Access to your data,
>>>>>>>> including payroll reports, will be automatically disabled on the date of
>>>>>>>> termination and will only be accessible upon request with proper
>>>>>>>> credentials, for 60 days after the date of termination.*
>>>>>>>>
>>>>>>>> Please be advised you are required to keep the taxation authority
>>>>>>>> that your payroll(s) is subject to [ie. the Canada Revenue Agency (CRA)
>>>>>>>> and/or Revenue Quebec (RQ)] informed of any changes to your remittance
>>>>>>>> history, especially if there is an interruption to your payroll or there
>>>>>>>> are no statutory deductions to remit to CRA and/or RQ. Any remittance
>>>>>>>> penalties and/or interest assessed or incurred are your responsibility. *You
>>>>>>>> will also be responsible for your 2023 yearend filing and T4’s to Canada
>>>>>>>> Revenue Agency and/or Revenue Quebec.*
>>>>>>>>
>>>>>>>> Visit the CRA and/or RQ website for more information regarding your
>>>>>>>> obligations as they pertain to record retention and your payroll [
>>>>>>>> *Disclaimer:* Payworks does not guarantee that the CRA and RQ
>>>>>>>> link(s) will still be current as of the date that you access such link(s)]
>>>>>>>>
>>>>>>>> *CRA: IC78-10R5 &nbsp&nbsp Books and Records Retention/Destruction:
>>>>>>>> *
>>>>>>>> https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/ic78-10.html
>>>>>>>>
>>>>>>>> *RQ: *
>>>>>>>> https://www.revenuquebec.ca/en/online-services/online-services/online-services/
>>>>>>>>
>>>>>>>> We hope we can continue our payroll services relationship. I look
>>>>>>>> forward to your timely reply.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Erin Janssen*
>>>>>>>> Phone: 866-788-3500 x 3252
>>>>>>>> Toll free: 866.788.3500
>>>>>>>> Email: erin.janssen@payworks.ca
>>>>>>>> Web: www.payworks.ca
>>>>>>>>
>>>>>>> --
>>>>>>> Germaine DanielsPayroll Director
>>>>>>> germaine.daniels@thekey.com
>>>>>>> Phone: 562-380-3662
>>>>>>> TheKey.com
>>>>>>>
>>>>>> --
>>>>>> Germaine DanielsPayroll Director
>>>>>> germaine.daniels@thekey.com
>>>>>> Phone: 562-380-3662
>>>>>> TheKey.com
>>>>>>
>>>>>> --
>>>
>>> Irin Nahar Eva, PCP, PLP (CPM)
>>>
>>> Payroll Specialist
>>>
>>> *647-932-6409 *ext. 23900051
>>>
>>> irin.eva@thekey.com
>>>
>>> [image: See the source image]
>>>
>> --
>> Germaine DanielsPayroll Director
>> germaine.daniels@thekey.com
>> Phone: 562-380-3662
>> TheKey.com
>>
>
>
> --
>
> Irin Nahar Eva, PCP, PLP (CPM)
>
> Payroll Specialist
>
> *647-932-6409 *ext. 23900051
>
> irin.eva@thekey.com
>
> [image: See the source image]
>
Germaine DanielsPayroll Director
germaine.daniels@thekey.com
Phone: 562-380-3662
TheKey.com

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