Hi Charles, we have implemented a fix within the ap code to resolve this issue. Please check the AP, and please try the process of clearing cookies and cache with both of them still enabled and then trying to login to the AP. Hopefully this should be the final fix for this issue but please let me know if that's not true and we can keep going looking Thanks, Lucas Hynes
On
Wed, 6 Apr at 4:57 PM
, Charles Terlesky <cterlesky@homecareassistance.com> wrote:
Thanks for the update Lucas - hopefully we can get it sorted out soon.
Regards,
Chuck
On Wed, Apr 6, 2022 at 2:52 PM Lucas Hynes <data_reporting-support@homecareassistance.com> wrote:
Hi Charles,
We are still trying to resolve this ticket. We have found that it is a backend error and we were able to contact the IT team to try to get it resolved.
We are awaiting word from Bjorn and the dev-ops team about this issue but it is being worked on and I will update you when something changes
Thanks,
Lucas Hynes
On
Thu, 10 Mar at 12:42 PM
, Lucas Hynes <data_reporting-support@homecareassistance.com> wrote:
Hi Chuck,
We have released a handful of updates to the AP so there should be Calgary in a high percentage of the reports. There is an upcoming update to the Revenue Vs. Goals dashboard which should fix this problem for your office for that report as well. Please reach out as any problems currently being experienced and I would be happy to look into it for you
Thanks,
Lucas Hynes
On
Tue, 1 Mar at 10:12 AM
, Chuck Terlesky <cterlesky@homecareassistance.com> wrote:
Thanks Lucas - Access is important for our CCMs as they can use the reports for their weekly pipeline meetings. Looking forward to getting this resolved in the near future.
I appreciate all the help,
Chuck
--
Chuck Terlesky B.A., CCPE
General Manager
Home Care Assistance of Calgary, Alberta
Office: 403-301-3777
10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here For Information
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