--0000000000005e457a0623e4784c Content-Type: multipart/alternative; boundary="0000000000005e457a0623e4784b" --0000000000005e457a0623e4784b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim Can you connect with Denny on how your team orders materials please. I believe you are all still using XYZ. Looping in +Jackie Summers +Elizabeth Kachur here as well as we need to have some special onboarding/training playbooks made for our CAN hires. Thanks, Ashley Mirone Vice President of Business Development *Please note my email has changed:* amirone@TheKey.com Direct: (310) 755-9669 TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Denny Roebel Date: Mon, Oct 7, 2024 at 7:32=E2=80=AFAM Subject: Re: Canadian Shipping Not Allowed?? To: Sugas Sivanesan , Elizabeth Kachur Cc: Jackie Summers , Timon Page , RRD Streamline Support , Brand Center Help , Amanda Ilines , Ashley Mirone Good morning - Is there any way I can get an update on this? I have another HCL in training in Canada and both are in need of Brand Center items and are unable to submit an order. Please advise me on the next step. Thank you in advance for your assistance! -Denny On Thu, Sep 26, 2024 at 11:41=E2=80=AFAM Sugas Sivanesan wrote: > Hey Jackie, > > > > Same issue still appears. I attached a screenshot for your record. > > > Please let me know if I=E2=80=99m doing something wrong. > > > > Ty! > > > > > > Sugas Sivanesan > > Home Care Liaison > > *sugashan.sivanesan@thekey.com * > > (416) 457-6274 > > *TheKey.com * > > [image: Click to go to TheKey's LinkedIn page.] > [image: Click to go to > TheKey's Instagram page.] [ima= ge: > Click to go to TheKey's Facebook page.] > > > > > [image: signature_505161808] > > > > > > *From: *Jackie Summers > *Date: *Wednesday, September 25, 2024 at 9:28=E2=80=AFPM > *To: *Timon Page > *Cc: *RRD Streamline Support , Brand Center > Help , Sugas Sivanesan sugashan.sivanesan@thekey.com>, Denny Roebel > *Subject: *Re: Canadian Shipping Not Allowed?? > > Sugas - Can we attempt to re-order with the new postal code please and > confirm once it's submitted? > > We'd love to get you your items! > > > *Jackie Summers * > > Director of Sales Operations > > 951-675-0413 > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > On Tue, Sep 24, 2024 at 5:36=E2=80=AFAM Timon Page wrote: > > Good morning RRD team > > > > I noticed that the postal code is incorrect which might be causing the > issue. The correct postal code is: > > > > M4P 1E4 > > > > Best regards, > * Timon Page * > > General Manager, Ontario > > *Please note my email address has changed:* > > timon.page@thekey.com > > Mobile: (437) 223-0841 > > *TheKey.com * > > > > [image: Image removed by sender.] > > > > > > On Mon, Sep 23, 2024 at 5:32=E2=80=AFPM Jackie Summers > wrote: > > Hello RRD Team. > > > > +Sugas Sivanesan is trying to order and > this error keeps coming up with his address. Is this because he is in > Canada? > >