--00000000000071e37005f1ff7b13 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Shirley, Thank you, once again our apologies. I will go ahead and add that $15 credit to your account and put note to only charge SFMC account going forward. Warm regards, On Wed, Jan 11, 2023 at 10:52 AM MTS wrote: > Hi Ali, > Yes the full payment is to come out of the SFMC account. I will always to= p > up that account to cover the full payment. Only use the SFMC account goin= g > forward. > I will correct this mistake from my end by transferring the money back to > our personal account for this last invoice. > Thank you for the $15 credit offer. > Sincerely > Shirley > > Sent from my iPhone > > On Jan 11, 2023, at 9:28 AM, Ali Malik wrote: > > =EF=BB=BF > Goodmorning Shirley, > > Sorry for the inconvenience, are we taking out the full funds from the > SFMC account? > > Our apologies for the miscommunication. I will go ahead and note this in > our 3rd party system to only use the SFMC account going forward. > > Also we won't be able to return the payment back to the bank, but what we > can do is offer a $15 credit on the next invoice for the insufficient fun= ds. > > Would you be able to transfer these funds to the SFMC account from your > end? > > Please let me know what works and we can get on a call to discuss further= . > > thank you, > > On Wed, Jan 11, 2023 at 10:17 AM tsgross wrote: > >> Good morning Ali, >> We have a problem. I discovered this morning that the payment for our >> last invoice # 5387 for December 16 to December 31 came out of our perso= nal >> chequing account (# 100105099320) instead of the Self & Family Managed C= are >> account (# 110476604217). This has really messed up my accounting and t= he >> bank charged us an extra $5 because there was insufficient funds in that >> account to cover this payment. I had already transferred the money need= ed >> for this payment to the SFMC account. >> Can you put the $772.80 back into our personal account and take the >> $772.80 out of the SFMC account? >> Secondly, would you please remove from your records our personal account >> # (100105099320) so that this mistake doesn't happen again? >> Since I need to fill out semi-annual reports regarding the SFMC funds, i= t >> is essential that the payments come out of the right account. >> Thanks for your help in this matter. >> Sincerely, >> Shirley Gross >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --=20 *Ali Malik* Manager - Financial Operations --00000000000071e37005f1ff7b13 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Shirley, Thank you, once again our a= pologies. I will go ahead and add that $15 credit to your account and put n= ote to only charge SFMC account going forward. War= m regards, On Wed, Jan 11, 2023 at 10:52 AM MTS < tsgross@mymts.net > wrote: Hi Ali, Yes the f= ull payment is to come out of the SFMC account. I will always top up that