This is a multipart message in MIME format. ------=_NextPart_000_0373_01DA194B.AB148020 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0374_01DA194B.AB148020" ------=_NextPart_001_0374_01DA194B.AB148020 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi We don=E2=80=99t have either of these invoices(please obtain copies). = Also, please obtain statements for all The Key=E2=80=99s Sterling = billing accounts. VHCA =E2=80=93 BC VHCA =E2=80=93 MB VHCA =E2=80=93 ON VHCA =E2=80=93 AB =20 Thanks =20 From: Timothy Thomas =20 Sent: Friday, November 17, 2023 11:35 AM To: Seth Poindexter Subject: Fwd: scanned : Payment Collection Inquiry - VHCA - MB =20 =20 =20 ---------- Forwarded message --------- From: Susan Gordan > Date: Fri, Nov 17, 2023 at 2:27=E2=80=AFPM Subject: scanned : Payment Collection Inquiry - VHCA - MB To: > CC: ccartwright@thekey.com = >, = dfancy@thekey.com > =20 Hi Timothy, =20 Attached is the account statement as requested. =20 Feel free to reach out for further questions.=20 =20 Best Regards, =20 Susan Gordan Specialist- Collections Sterling =20 O+1 929-233-9232 Ext. 86271 Susan.Gordan@sterlingcheck.com =20 =20 From: Timothy Thomas (tt@thekey.com ) = >=20 Sent: Thursday, November 16, 2023 12:23 PM To: Susan Gordan > Cc: ccartwright@thekey.com ; = dfancy@thekey.com =20 Subject: Re: Payment Collection Inquiry - VHCA - MB =20 Hi Susan, =20 I emailed Nicky from your team yesterday and requested an account = statement for all accounts we have with Sterling. I have yet to receive = it=20 =20 Please send this over and I will ensure all payments are made. =20 Thanks =20 On Thu, Nov 16, 2023 at 4:45=E2=80=AFAM Susan Gordan = > = wrote: Dear Valued Customer,=20 Thank you for your business. This is a reminder that your account is = past due. According to our records, your balance of $248.35 is now over 15 days = past due. Previously, we sent you a detailed copy of your invoice, = however in the event you have not received our notifications and = documents, I am providing a summary of your past due account balance = below. If you would like a copy of any of these invoices, please contact = me. =20 Invoice # Date Amount Summary Detail 9556128 9/30/2023 $248.35 Summary Link = =20 Detail Link = =20 We will be implementing a late fee charge of 2% per month (calculated = the last day of each month) on past due balances. To avoid these = interest charges, your outstanding balance(s) must be paid in full. I would much appreciate if you could let me know the status of this = payment. For your convenience, we also accept payment by Visa, MasterCard, = American Express and EFT/ACH. If you are interested in paying by credit = card, please contact the Accounts Receivable team at = receivables@Sterlingcheck.com or = by phone 1.866.455.5596. (Please note, at this time we are unable to = receive funds by Interac e-Transfer).=20 If you wish to make payment arrangements please contact me for the same. Discl