--000000000000fd1888062629fed1 Content-Type: multipart/alternative; boundary="000000000000fd1887062629fed0" --000000000000fd1887062629fed0 Content-Type: text/plain; charset="UTF-8" Hello Danielle, After conducting a thorough review of our Accurate caregiver background check packages over the past 12 months, I've identified several areas of concern. Specifically, I've noticed that there have been 7 revisions to the package due to various requests from the field and ELT in the past 12 months. This frequent revision process has led to inconsistencies in the actual packages in the system. A common theme is the discrepancy between the reference checks (RC) and employment verification (EV) listed in our spreadsheet and those actually reflected in the system. This inconsistency is likely due to the multiple requests to add and remove RCs and EVs from Accurate, causing confusion among all team members. Amanda Fults has provided an updated list (as of 10/17) that accurately reflects the states requiring RC and EV. This is the master list and we will audit it every 6 months or sooner if there is a change in the regulations. However, we continue to face challenges with the field's requests to add back components that have been previously removed, even after approval from legal compliance and HR. This constant back-and-forth creates confusion, inconsistencies in monthly pricing with Accurate, and increases TheKey's risk of additional charges from Accurate for frequent package changes. *To address these issues, we need your help:* 1. *GM Review:* Please review the list of states requiring RC and EV (Tab 1 of the shared document) and provide your approval by *Friday, November 8th*. 2. *Package Updates:* Once approved, we will submit the updated package configurations to Accurate. Please allow up to 2 weeks for implementation. 3. *Adhere to industry standards* by updating packages no more than twice a year. By following these recommendations, we can streamline the process, reduce inconsistencies, and avoid unnecessary costs. Please let me know if you have any questions or would like to discuss this further. -- Warm Regards, Mansi Mehta Sr. Director, HR Operations (650) 690-5037 Fax (650) 242-3954 *I am sending this email at a time that suits my work schedule; please do not feel obliged to reply outside of your working hours.* TheKey.com [image: TheKey] --000000000000fd1887062629fed0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Danielle, After conducting= a thorough review of our Accurate caregiver background check packages over= the past 12 months, I've identified several areas of concern. Sp= ecifically, I've noticed that there have been 7 revisions to the packag= e due to various requests from the field and ELT in the past 12 months. Thi= s frequent revision process has led to inconsistencies in=C2=A0the actual p= ackages in the system. A common theme is the discrepancy between the = reference checks (RC)