--0000000000002c0c470614b97463 Content-Type: text/plain; charset="UTF-8" Good Day All, We regret to inform you that FreshDesk and FreshService are currently experiencing degraded performance on their search platform. This may impact your experience with the services provided. Specifically, Agents may encounter difficulties with ticket views not loading properly and accessing custom dashboards. Some Agents are unable to use the search function as well. TheKey's IT team has escalated the issue to the FreshDesk and FreshService team. User's wishing to follow this incident can do so by clicking on the incident status page here . *Impact*: Agents using FreshDesk and FreshService might be able to view incoming tickets in their dashboard or be able to search for existing tickets. *Work around: *Agents can use the direct URL to the ticket to access that ticket. Also, some agents have reported being able to see new tickets, by clicking on unresolved tickets in their dashboard. *Next Update:* We will provide an update at 12:30pm est or as soon as relevant information becomes available. Kind Regards, Mike Conner --0000000000002c0c470614b97463 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Day All, We regret to inform you that FreshDes= k and FreshService are currently experiencing degraded performance on their= search platform. This may impact your experience with the services provide= d.=C2=A0 Specifically, Agents may encounter difficulties with ticket= views not loading properly and accessing custom dashboards. Some Agents ar= e unable to use the search function as well.=C2=A0 TheKey'= s IT team has escalated the issue to the FreshDesk and FreshService=C2=A0te= am. User's wishing to follow this incident can do so by clicking on the= incident status page=C2=A0 here . Impact : Agents using FreshDesk and FreshService might be a= ble to view incoming tickets in their dashboard or be able to search for ex= isting tickets. Work around:=C2=A0 Agents ca= n use the direct URL to the ticket to access that ticket. Also, some agents= have reported being able to see new tickets, by clicking on unresolved tic= kets in their dashboard. Next Update: =C2=A0= We will provide an update at 12:30pm est or as soon as relevant=C2=A0inform= ation becomes available.=C2=A0 Kind Regards, = Mike Conner --0000000000002c0c470614b97463--