--0000000000006c4f6805f27a59d9 Content-Type: text/plain; charset="UTF-8" We had to delete the shift and re-add to see if it helped but how do we prevent this from happening again? The issue is that despite what we tell our caregivers and protocol, many are just assuming the app is correct especially if there have been other changes to their schedule recently. Telling them to sign in and out or do updates is often too late at that point. On Tue, Jan 17, 2023 at 1:21 PM Camille Jervoso wrote: > Hi Kathryn, > > Thank you for contacting support. Upon checking the account of CG Joy, we > saw that this schedule has been updated already. Apologies for the > inconvenience, this might be due to the sync issues that we are having with > ClearCare as of the moment. CG Joy can sign out and sign in on the app > again to reload the shift if she still sees an incorrect shift status. > > > Thanks, > Caregiver Connect team > > > > On Tue, 17 Jan at 12:48 PM , KathrynNester > wrote: > Good afternoon, > > Shifts are showing on the 21st for client Pehr Gyllenhammar and CG joy > Hamoy as cancelled by client. Other shifts were cancelled but for different > days and times. This caused a ton of confusion for our caregiver and upset > for our client. > > Clearcare shows the shift still as scheduled. > > Please see attached pictures > > Thank you, > Kathryn > > *Kathryn Nester* > *Employee Care Manager* > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > > Champions of Longevity > *knester@homecareassistance.com * > > 154291:611100 > -- *Kathryn Nester* *Caregiver Ambassador* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! --0000000000006c4f6805f27a59d9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We had to delete the shift and re-add to see if it helped = but how do we prevent this from happening again? The issue is that despite = what we tell our caregivers and protocol, many are just assuming the app is= correct especially if there have been other changes to their schedule rece= ntly. Telling them to sign in and out or do updates is often too late at th= at point. On Tue, Jan 17, 2023 at 1:21 PM Camille Jervoso < app-support@homecareassistance.com > wrote: Hi Kathryn, Thank you for contacting support. Upon checking the account of CG Joy, = we saw that this schedule has been updated already. Apologies for the incon= venience, this might be due to the sync issues that we are having with Clea= rCare as of the moment. CG Joy can sign out and sign in on the app again to= reload the shift if she still sees an incorrect shift status.=C2=A0=C2=A0 Thanks,=C2=A0 Caregiver Connect team On Tue, 17 Jan at 12:48 PM , KathrynNester < knester@homecareassistance.= com > wrote: Good afternoon,=C2=A0 Shifts are showing