Re: New Email Support Inquiry from Tim Thomas (Priority)

Hi Tim,

Thanks for conta= cting us. :)

If you have two optins set to load and want to show on= ly one you can
control the appearance of additional optins by setting= your Global
Cookies for the domain. See our documentation for a walk-= through of
this process:
http://optinmonster.com/docs/how-optin-cook= ies-and-the-global-cookie-work-in-optinmonster/
[1]

Please let me= know if I can help with anything else, thanks!

Links:
[= 1]
http://optinmonster.com/docs/how-optin-cookies-and-the-global-cooki= e-work-in-optinmonster/

How would you rate the quality of m= y reply?
Great [1]    Okay [2]    Not Good [3]
=
Erica Franz
support@optinmonster.com

**Our Standard Suppo= rt Hours are 9am - 5pm EST, Monday through
Friday. While we may r= espond to tickets outside of this support
window, that is not the norm= . Thank you for your patience and we’ll
respond to any additio= nal questions you may have as soon as
possible.**

Links:
[1]
https://secure.helpscout.net/satisfaction/57858693/record/33= 9630283/1/
[2]
https://secure.helpscout.net/satisfaction/57858693/re= cord/339630283/2/
[3]
https://secure.helpscout.net/satisfaction/5785= 8693/record/339630283/3/

> On Wed, Oct 21, 2015 at 4:33= PM EDT, Tim Thomas <tt@homecareassistance.com> wrote:
>
> bu= g report has clarified the issue. I need to duplicate the optin.
> Doe= s
> that mean they will see both the time delay and exit pop up? or do= es
> the
> cookie block the duplicate?
>
> Thanks
>
>
>= > On Wed, Oct 21, 2015 at 4:21 PM EDT, Tim Thomas <tt@homecareassista= nce.com> wrote:
>>
>>
>>
>> NAME
>>
>> Tim Thomas
>>
= >> EMAIL
>>
>> tt@homecareassistance.com
>>
>> WEBSITE IN QUESTI= ON
>>
>> Please Specify
>>
>> YOUR COMMITMENT TO HELP US HELP YO= U! :-)
>>
>> * I do solemnly declare that I am using the latest vers= ion of
>> OptinMonster, have cleared out my browser/website cookies an= d caches
>> and am still experiencing this problem.
>>
>> MESSAGE=
>>
>> I'd like to know why my time delay optin isn't working. Only= the
>> exit optin seems to work. Check this example page. It used to= optin
>> "Home Care".
>> https://www.homecareassistancemontreal.ca/= how-much-does-home-care-cost.html
>> [1] - I've tried a few different= browsers and all have the same
>> result. Thanks!
>>
>>
>>
>>= Links:
>> ------
>> [1]
>> https://www.homecareassistancemontreal= .ca/how-much-does-home-care-cost.html
>>
>>
>>
>>
>

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