--000000000000f078b20622078aae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We have had some issues with on-call the past few weekends such as: -CGs being added onto shifts without checking existing shifts, which had them working more hours than legally permitted. We have had to pull CGs from existing shifts/clients in order to stay in compliance. -The same CG being called to fill shifts without seeing if there were other options, which affects the quality of care on the shifts. (i.e. exhausted caregiver falls asleep during shift) -Providing lists of CG=E2=80=99s for a new start that was then passed on to= Frax, without referring to the list Abby had asked for a list of =E2=80=9Coffice on call preferences=E2=80=9D t= hat we are still working on. I believe that was Karla attempting to provide those preferences. I will work with her on a more formulated template moving forward. I can assure you none of the issues mentioned above had anything to do with the KC office. We have already addressed the issues with Abby and the on-call team. I do know there was some tension felt by Ali between her and Karla. I have spoken with both of them. I am in complete agreement that on-call has a tough job and making sure the clients are taken care of, is first priority! Below is an example of a template for =E2=80=9Coffice on-call preferences.= =E2=80=9D *Ubers allowed:* *Ubers billed to caregiver *(non-emergency shift): *Highest pay rate:* *Longest shift: * *Number of days CG should be allowed work in a row:* *Max OT: * *If new fast start SOC how far in advance should on-call staff *(non-emerge= ncy shift)*: * *Other notes for your office: * Thanks and enjoy your weekend too! Emily On Fri, Sep 13, 2024 at 4:09=E2=80=AFPM Timothy Thomas wrot= e: > Hey Emily, > > This email didn't land well in the KC office. Please remind Karla that th= e > on-call team is simply doing their best to fill shifts and keep the clien= ts > happy. She won't be held accountable for margin in situations like this. > We're a team! > > Thanks and have a great weekend. > Tim > > ---------- Forwarded message --------- > From: Teresa Heit > Date: Fri, Sep 13, 2024 at 4:49=E2=80=AFPM > Subject: Fwd: STL -pass down > To: Timothy Thomas > > > > > ---------- Forwarded message --------- > From: Karla Hodge > Date: Fri, Sep 13, 2024 at 3:42=E2=80=AFPM > Subject: STL -pass down > To: CaregiverMidwest On-call , > ClientSucessMidwest On-call > > > > St. Louis does not have any available caregivers. Please start with the > caregivers with the LEAST amount of overtime. Also please refrain from > jumping straight to 25 and above an hour. Thanks > Karla Hodge > Staffing Manager > *Please note my email has changed:* > khodge@TheKey.com > (314) 406-8006 > (314) 863-8989 > TheKey.com > [image: TheKey] > --000000000000f078b20622078aae Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We have had some issues with on-call