Hey Tim,
I have made the request to the data team. Will let you know when it is
done.
Chris
On Wed, Nov 6, 2024 at 1:21 PM Timothy Thomas <tt@thekey.com> wrote:
> Hi Chris,
>
> Can we make this report available to the GMs?
>
> On Tue, Nov 5, 2024 at 10:46 AM Christopher Reese <
> christopher.reese@thekey.com> wrote:
>
>> Good Morning Everyone,
>>
>> We continue to see large volumes of calls to the Intake Line from
>> Caregivers related to scheduling like calling off a shift, updating a
>> client condition, picking up an open shift, trying to reach someone in the
>> office, calling in late, clocking in, clocking out, etc. It appears they
>> are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they
>> calling. I'm looking for your assistance to cascade a message around the
>> correct procedure for these scheduling calls so that we can remove some of
>> the noise from our Intake Line. With the removal of the call center on
>> 11/14, it will be crucial that these calls go to the correct place.
>>
>> The link below is to a tableau report that details the staff who are
>> making these calls by month and volume of calls. Your assistance in
>> helping reduce these calls is greatly appreciated. Please let me know if
>> you have any questions and thanks for your partnership.
>>
>>
>> https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntakeLineCallVolume/CaregiverIntakeLineCallVolume?:embed=n&:iid=1&:origin=card_share_link
>>
>> Chris
>>
>>
>>
>>
>>
>>