--0000000000000f952305f988e776 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Sylvain and Genevieve, Wanted to check in and see if you guys had access to our versapay portal? Starting next week you can pay for the invoices on your own straight from portal. You can use whichever payment method you prefer. This week we went in and charged the creditcard with our old system. So please do not pay this week's invoice. You will receive next week's invoice on Wednesday and can go in yourselves to pay that. thank you -- *Ali Malik* Manager - Financial Operations *The above message was from Ali. I dont think it has truly been dealt with, as they are still having issues* Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Mon, Apr 17, 2023 at 10:16=E2=80=AFAM Timothy Thomas wro= te: > Was this dealt with? > > On Fri, Apr 14, 2023 at 4:10=E2=80=AFPM Allison Brennan allison.brennan@thekey.com> wrote: > >> For Andre C. >> >> Can one of you assist please >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Coulombe, Genevieve >> Date: Fri, Apr 14, 2023 at 4:07=E2=80=AFPM >> Subject: FW: New system >> To: Allison Brennan , Allison Brennan > allison.brennan@homecareassistance.com>, Sylvain Coulombe > s.coulombe@f5.com> >> >> >> Hi Allison, I don=E2=80=99t know what to say/think anymore. There was a = flurry of >> emails a few weeks ago including Cheryl and the end result was to keep t= he >> payment method the same =E2=80=93 automated credit card payments with no= extra >> merchant fees. >> >> >> >> Can you help me understand the options we have and then if we opt for >> this self-serve payment app how to go about accessing it (ID, default >> password, URL)? Or if you know someone who could clearly and accurately >> discuss this with me? >> >> >> >> I=E2=80=99m at my wits end with this. It shouldn=E2=80=99t be so difficu= lt. >> >> >> >> Gen >> >> >> >> *From:* Ali Malik >> *Sent:* Friday, April 14, 2023 3:58 PM >> *To:* Sylvain Coulombe ; Coulombe, Genevieve > Genevieve.Coulombe@cibc.com> >> *Subject:* New system >> >> >> >> [EXTERNAL] >> ------------------------------ >> >> Hey Sylvain and Genevieve, >> >> >> >> Wanted to check in and see if you guys had access to our versapay portal= ? >> >> >> >> Starting next week you can pay for the invoices on your own straight fro= m >> portal. You can use whichever payment method you prefer. >> >> >> >> This week we went in and charged the creditcard with our old system. So >> please do not pay this week's invoice. >> >> >> >> You will receive next week's invoice on Wednesday and can go in >> yourselves to pay that. >> >> >> >> thank you >> >> >> >> -- >> >> *Ali Malik* >> >> Manager - Financial Operatio