--Apple-Mail-5FBE83EB-2ED9-4E10-958A-107A39F5FA6E Content-Type: multipart/related; type="text/html"; boundary=Apple-Mail-BAC8BFCF-5358-4BB3-9694-55B757850101 Content-Transfer-Encoding: 7bit --Apple-Mail-BAC8BFCF-5358-4BB3-9694-55B757850101 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I spoke with Paco this morning, he said he=E2= =80=99s reached out to billing a couple of times and things have not been re= solved. Thank you. Maria= Licoudis RN Client Success Manager 514-907-5065 TheKey.ca Begin forwarded message: From: Paco Lebel <athospaco@gmail.com> Date: November 9, 2023 at 10:04:23 AM EST To: Marc Atkinso= n <billing@thekey.com> Cc: mlicoudis@thekey.com Subjec= t: Re: Billed twice? - [#538626] =EF=BB=BF Hi Marc= , I think my case file mi= ght have a few glitches inside it, because I keep getting wrongly billed, fo= r hugely significant amounts. Recently I was; 1 - Charged taxes when I never should have 2- Billed twice in one week when I should only have been billed o= nce. 3- And, this week, I was billed $838.88 on my Vi= sa, when according to the invoice you sent me I should only have been billed= $345.00 Why is this happ= ening? Am I doing something wrong on my part? If so, what can I do so these b= illing mistakes don=E2=80=99t keep happening. I=E2=80=99ve included attachments from my Visa, as w= ell as the invoice you sent. Paco Lebel =F0=9F=91=8A=E2=9C=8C=EF=B8=8F On Tue, Oct 31, 202