--Apple-Mail=_4876E674-D848-44EF-BC80-18CF627F8E06 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Hi Tim and Maria Thank you for your patience with this. We are ready to move forward to secure your staff support for both = parents. I understand the next step is a re-assessment of needs. Please advise = regarding when you might be available to compete this. We are looking for overnight support asap- from 9pm-8:30am; as well as = two weeks a month from 8:30-2:30pm. We may also need other hours- if our = private providers are not sustainable.=20 Thank you, Kelly Casey > On Aug 3, 2021, at 9:23 AM, Timothy Thomas = wrote: >=20 > Hi Kelly, >=20 > That's a very difficult number to pinpoint but I can give you a global = average. By pulling the data directly from our scheduling software I can = tell you that we turn over about 14% of our staff on a quarterly basis = (3 months). This figure also includes clients that stop service which = subsequently can leave the employee without work. The figure also = includes employees within our staffing department (we replace personnel = within facilities), which typically has a higher turnover rate as the = work is inconsistent.=20 >=20 > On our longerm 24/7 cases where the work is stable and full time for = the employees I suspect our turnover rate would be less than 5% / = quarter. That would equate to losing one employee per year on a 24/7 = schedule. As I mentioned to you yesterday, it could take us a few weeks = to finalize the team. =46rom that point forward I would anticipate very = little turnover. The better the work environment and the more stable the = work, the higher likelihood of retaining staff. They want what everyone = wants, consistent good quality work.=20 >=20 > I hope this helps, > Tim >=20 > On Mon, Aug 2, 2021 at 8:33 PM Kelly Leigh Casey = > wrote: > Hi Tim, >=20 > Once last question- what is your average retention rate for employees. = So how long can we expect, on average, each person remains with the = family? > Thank you, > Kelly >=20 >=20 > --=20 > =20 > Timothy Thomas = = > Regional Director of Operations > Tel: 514.907.5065 | Fax: 514.221.4265 > tt@homecareassistance.com | = Homecareassistancemontreal.ca = >=20 --Apple-Mail=_4876E674-D848-44EF-BC80-18CF627F8E06 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Hi = Tim and Maria Thank = you for your patience with this. We are ready to move forward to secure = your staff support for both parents. I understand the next step is a = re-assessment of needs. Please advise regarding when you might be = available to compete this. We are looking for overnight support asap- from 9pm-8:30am; = as well as two weeks a month from 8:30-2:30pm. We may also need other = hours- if our private providers are not sustainable. Thank you, Kelly Casey On = Aug 3, 2021, at 9:23 AM, Timothy Thomas < tt@homecareassistance.com > wrote: Hi Kelly, That's a very difficult