--00000000000082cc01061a138302 Content-Type: multipart/alternative; boundary="00000000000082cc00061a138300" --00000000000082cc00061a138300 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Gabrielle, Please take a look at the attached Level 5 intake document. Regards, Chuck On Mon, Jun 3, 2024 at 2:58=E2=80=AFPM Chuck Terlesky wrote: > Thank you for these documents- much appreciated. > > Regards, > Chuck > > On Mon, Jun 3, 2024 at 2:55=E2=80=AFPM Gabrielle Wolfe wrote: > >> Hi Chuck! Pleasure chatting with you today! >> >> I forgot to mention, toward the start of your business hours we will sen= d >> an activity log of everything but open shifts (those come separately via >> FreshDesk) to give your team an overview of what we did during our after >> hours shift. You will also be provided with a live link to the log when >> you go live, in case your on-call person wants to peek at it as we're >> working. >> >> Expectation should be that you'll see a lot of calls from us initially >> after hours as you guys work out the kinks in ClearCare and we learn how >> your team operates, this will die down eventually but it's often a littl= e >> shocking for the local team. Depending on the office it can take anywhe= re >> from 2 weeks to a month to work out all the kinks on the clearcare side. >> >> Need as soon as you can get it, a profile filled out for each office >> (this link is locked, you'll want to copy in google to get an editable >> version. >> >> - Office Profile Worksheet: >> https://docs.google.com/document/d/1MMiADGlpvj-e4mQerhO4t6XjGHZnVdI7/= edit >> >> ClearCare Clean up tip sheet: >> >> - >> https://docs.google.com/document/d/1taTOGTstRD1Unit3UAX76bYpLty0g32Q/= edit >> - Pay extra attention to the sections on VIP or ADMIN staff, as well >> as some ClearCare audit processes you can utilize at the bottom >> >> Informational: >> >> - Intakes tip sheet for Canada (provided/owned by Tim): >> - >> https://docs.google.com/document/d/1t-y_TtOq569NeAIGPZ5Tn56uJv8RN4= mZqWcGzLiRDwc/edit >> - After Hours Standards documentation (indicates our areas of >> responsibility vs the field's as well as when and how we will contact= your >> team/CGs/Clients) >> - >> https://docs.google.com/document/d/1I96lm98XFBp1bsIR7AzlcFJQnJnBZB= Bq/edit >> - 8x8 tip sheet (infor on how to set up but also some troubleshooting >> common issues at the bottom) >> - >> https://docs.google.com/document/d/1T8L1FvxKiIThmaGGyF8Jrs92fRTNIv= FW/edit >> >> Thanks! >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> > > > -- > Chuck Terlesky B.A., CCPE > General Manager > Winnipeg and Calgary > > Calgary: 403-301-3777 > Winnipeg: 204-489-6000 > > TheKey.ca > > [image: TheKey] > > --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --00000000000082cc00061a138300 Content-Type: