I can try to help - is the username test?
*Amy Freeman*
Head of Product
(650)722-8247
[image: TheKey] <https://homecareassistance.com/>
On Tue, Apr 16, 2024 at 5:48 PM John Andrew Hawkins <itsupport@thekey.com>
wrote:
> Hi Stephanie,
>
> We are currently looking at the computer and the error is an
> authentication error with the Clearcare connector. Has anyone contacted our
> internet clearcare support? clearcaresupport@thekey.com
>
>
> Thanks,
>
> John Andrew Hawkins
>
>
>
> On Tue, 16 Apr at 8:40 PM , Aaron Worob <itsupport@thekey.com> wrote:
> Hi Kristy,
>
> Here is a link to a Google Meet: meet.google.com/zkx-yfkr-fvu
> <//meet.google.com/zkx-yfkr-fvu>
>
> Thank you,
> Aaron Worob
> Network/Systems Administrator
> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
> [image: TheKey] <https://homecareassistance.com/>
>
> On Tue, 16 Apr at 8:27 PM , TheKey Support <itsupport@thekey.com> wrote:
> Hi John,
>
> I can meet with you. Please send me an invite.
>
> Thank you,
> *Kristy Poyner*
> Billing Manager
> Kristy.Poyner@thekey.com
> [image: TheKey] <https://homecareassistance.com/>
>
>
> From: John Andrew Hawkins <itsupport@thekey.com>
> *Sent:* Tuesday, April 16, 2024 7:14 PM
> *To:* stephanie.fuston@thekey.com
> *Cc:* kristy.poyner@thekey.com; terrence.vetter@thekey.com; tt@thekey.com;
> michelle.kenaga@thekey.com; laszlo.kovacs@thekey.com;
> stephanie.fuston@thekey.com; afreeman@thekey.com; gabe@thekey.com;
> jhawkins@thekey.com; it@thekey.com
> *Subject:* Re: BILLING SHOWSTOPPER $159,682.15 - [#768073]
>
> Hi Stephanie,
>
> Who would be able to do a remote session with me. I can't guarantee that I
> can fix it but I'd be happy to take a look.
>
> Thanks,
>
> John Andrew Hawkins
>
>
>
>
> On Tue, 16 Apr at 7:57 PM , TheKey Support <itsupport@thekey.com> wrote:
> No changes have been made to any of the Canada ClearCare users with
> regards to the user cleanup we started last week. You can submit a ticket
> with WellSky support via clearcare.support@wellsky.com
> Be sure to include the URL for Montreal(
> https://montreal.clearcareonline.ca/)
>
>
> *Amy Freeman*
> Head of Product
> (650)722-8247
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> 768073:611100
>
> 768073:611100
>