--000000000000207ed005b1ca7705 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Louise Vincent Date: Fri, Oct 16, 2020 at 9:55 AM Subject: RE: Communication and tomorrow's shift To: Stephanie Demers Cc: louisevincentmassage@hotmail.com , lyly log Hello Stephanie, Please read email in red below, Please refrain from responding to it until next week. Please note, this is how I will proceed. 1. All communication will come to you through Kristen, if you need it approved put it in writing and I will look at it. 2. Do not call me 3. If this becomes to much, my family and I will review the contract again. I know you seem very nervous, you seem to think we are either trying to lynch your nurse, we are not. You are missing the most important part. We are caring for my Mother! We are in an emergency time, for someone whom specializes in this work, I would think you would be more understanding and caring. Please only contact me via email, from here forward, this would be preferred. Regards *Louise Vincent | Krossline Transportation Inc.* *Transportation =E2=80=93 Warehousing - Logistics* Cell: 51*4-212-8161 * | *:* Louise.Vincent@ShipKrossline.com* www.krosslinetrucking.com *From:* Stephanie Demers *Sent:* October 15, 2020 11:20 AM *To:* Louise Vincent *Subject:* Re: Communication and tomorrow's shift Good morning Louise, I am sorry that you have not been happy with our service. We have been doing our best amidst a global pandemic. These have been difficult times for all of us. Yes, but the issues should never be put on to the client, I work in a client based industry as a third party like yourselves, and we assume all responsibilities for issues, problems, short staffing. The client that pays, should not be penalized nor be dealing with so much frustrations. This is why a service is hired. Good communication between agency (HCA), employee (caregiver) and client is essential for us to provide good service. Yes, and I thought the transparency between Kristen, You and myself was vital for the success rate of caring for my Mother, which is the most important part of this equation, her care. I apologize for not being clear about your mother=E2=80=99s Doctor=E2=80=99= s appointment on Wednesday, October 14th. I don=E2=80=99t know what you don=E2=80=99t think = you weren=E2=80=99t clear about when I spoke to you on Tuesday, you explained, km/ for Kristen and parking, which I said we had no problem paying, so what was not clear? When I signed my Mother up for Home Care service, they offered us this service to go to the any medical appointments, What do you think you were unclear about? You are correct, we discussed that we charge clients 70 cents/kilometre in order to reimburse our caregivers when they take clients to *appointments* or run *errands* and use their own vehicle. However, this needs to be discussed with me first, so that I can confirm with our caregiver. This was discusse