Hello Tim,
I will have to request that the client provide proof of payments for the
invoices in question and see what the reply is.
Is everyone ok with this ?
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Wed, May 1, 2024 at 9:25 AM Timothy Thomas <tt@thekey.com> wrote:
> I just searched the bank for those amounts and the last transactions I see
> are
>
> December 8th for $1,182.25 tied to invoice number 51310
> December 7th for $1,182.25 tied to invoice number 51043
>
> I can't seem to pull up a search of all e-transfers from that email
> address, in case he sent a transfer for a different amount or combined
> multiple payments into one.
>
> On Wed, May 1, 2024 at 7:52 AM John Janiga <john.janiga@thekey.com> wrote:
>
>> Hello Cynthia,
>>
>> Before I reach back out to client Rachel Sasseville.
>>
>> Can we please confirm these invoices have not been paid.
>>
>> Invoice 01/23/2024 51894 Sasseville Rachel abbas.sadikot@mcgill.ca
>> 02/22/2024 etrsf 886.06
>> Invoice 11/28/2023 51219 Sasseville Rachel abbas.sadikot@mcgill.ca
>> 12/28/2023 etrsf 1,182.25
>> Invoice 12/12/2023 51396 Sasseville Rachel abbas.sadikot@mcgill.ca
>> 01/11/2024 etrsf 886.06
>> Thank you,
>>
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Tue, Apr 30, 2024 at 11:46 AM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> abbas.sadikot@mcgill.ca
>>> <https://montreal.clearcareonline.ca/activity/send-email/>
>>> rasaz@sympatico.ca
>>>
>>> On Tue, Apr 30, 2024 at 11:34 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Sure thing, can you confirm the best email to use.
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>>
>>>> On Tue, Apr 30, 2024 at 11:32 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> John,
>>>>>
>>>>> If Cynthia agrees, please send the client an email requesting proof of
>>>>> payment. CC Joey and I.
>>>>>
>>>>> Thanks!
>>>>>
>>>>> On Tue, Apr 30, 2024 at 11:20 AM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello Timothy and Joey,
>>>>>>
>>>>>> I can but would only be able to speak to what payments we have
>>>>>> received, which I believe we have provided a few times now via client
>>>>>> statement.
>>>>>>
>>>>>> It really falls now on the client to prove these transactions have
>>>>>> been sent and withdrawn from his account or provide a PAD or credit card
>>>>>> that we may initiate charges from.
>>>>>>
>>>>>> Can the client provide these proof of payments which Cynthia states
>>>>>> we have not received ?
>>>>>>
>>>>>> @Cynthia Lum <clum@thekey.com> Just to confirm, Have we received
>>>>>> and posted all payments for Rachel Sasseville to date?
>>>>>>
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Apr 30, 2024 at 11:11 AM Timothy Thomas <tt@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> @John Janiga <john.janiga@thekey.com> Check Joey's response below.
>>>>>>>
>>>>>>> Can you call Sasserville and walk through his payments? If you need
>>>>>>> me on the call to review the bank deposits I can be there.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Apr 30, 2024 at 10:47 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> *Rochon:* Caregiver (Moji) will be bringing the cheques this week
>>>>>>>> *Sasseville*: Someone who has access to billing needs to call. He
>>>>>>>> is saying everything is paid. Not sure how I can dispute when I dont have
>>>>>>>> any information in front of me. I have been saying this for months about
>>>>>>>> this client.
>>>>>>>>
>>>>>>>> On Tue, Apr 30, 2024 at 9:44 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Have you done anything on this yet?
>>>>>>>>>
>>>>>>>>> On Fri, Apr 26, 2024 at 11:04 AM John Janiga <
>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Joey and Tim,
>>>>>>>>>>
>>>>>>>>>> Here are the current overdue invoices for Gerard Rochon and
>>>>>>>>>> Rachel Sasseville. Can you please provide an update on payment status.
>>>>>>>>>>
>>>>>>>>>> Invoice 01/30/2024 51974 Rochon Gerard
>>>>>>>>>> daniele.rochon@videotron.ca 02/29/2024 Chq 1,020.50 1,020.50
>>>>>>>>>> Invoice 02/06/2024 52057 Rochon Gerard
>>>>>>>>>> daniele.rochon@videotron.ca 03/07/2024 Chq 1,020.50 1,020.50
>>>>>>>>>> Invoice 02/13/2024 52138 Rochon Gerard
>>>>>>>>>> daniele.rochon@videotron.ca 03/14/2024 Chq 1,034.53 1,034.53
>>>>>>>>>> Invoice 02/20/2024 52216 Rochon Gerard
>>>>>>>>>> daniele.rochon@videotron.ca 03/21/2024 Chq 1,048.55 1,048.55
>>>>>>>>>> Invoice 01/16/2024 51807 Rochon Gerard
>>>>>>>>>> daniele.rochon@videotron.ca 02/15/2024 Chq 1,020.50 1,020.50
>>>>>>>>>> Invoice 01/23/2024 51890 Rochon Gerard
>>>>>>>>>> daniele.rochon@videotron.ca 02/22/2024 Chq 1,030.00 1,030.00
>>>>>>>>>> Invoice 01/23/2024 51894 Sasseville Rachel
>>>>>>>>>> abbas.sadikot@mcgill.ca 02/22/2024 etrsf 886.06 886.06
>>>>>>>>>> Invoice 11/28/2023 51219 Sasseville Rachel
>>>>>>>>>> abbas.sadikot@mcgill.ca 12/28/2023 etrsf 1,182.25 1,182.25
>>>>>>>>>> Invoice 12/12/2023 51396 Sasseville Rachel
>>>>>>>>>> abbas.sadikot@mcgill.ca 01/11/2024 etrsf 886.06 886.06
>>>>>>>>>> Thank you both for your assistance.
>>>>>>>>>> *John Janiga*
>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>> *408-647-7538 *
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Joey Taylor
>>>>>>>>
>>>>>>>> *Directeur Général/**General Manager*
>>>>>>>>
>>>>>>>> 514-907-5065
>>>>>>>>
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Joey Taylor
>>>
>>> *Directeur Général/**General Manager*
>>>
>>> 514-907-5065
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>