Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances of $9,588.78 & $8,168.41 (2025 Balances) - [#1393849]

​Good Afternoon,     I just had a 15 minute conversation with Candice Albo concerning the 2025 balances that were just moved over from CDHC to the Albos' private pay accounts.     All in all, she still does not understand why we are billing them for services in 2025 and is blaming our accounting department for "not having our information and billing in order at the time this originally occurred".     I did my best to explain why these funds are owed to us and she is disputing the balances for multiple reasons:     1. She claims she does not know who to pay and believes our company has changed hands (ownership) multiple times in the last year. I explained that it has not but she disagrees and claims she has proof of it. I feel she will not send us anything to substantiate these claims.   2. She claims she already paid what we invoiced. I explained to her that they were only invoiced for the rate difference between the rate the CDHC covers vs. the total rate charged to them, but she could not confirm this. She advised that she doesn't have time to look at the invoices and does not know what I mean when I explained the rate difference. She kept saying that the invoices we initially sent to her were incomplete and did not contain all information. I explained why this was, that everything other than the rate difference was billed to the CDHC. She blames us for not providing her with the complete information in a timelier manner.  3. She believes we are "taking advantage of elderly people who cannot defend themselves" and she is under the impression that this is what we are doing in this matter.      We went back and forth on everything and she advised us not to contact her about this anymore and that any further communication concerning any balances from 2025 will need to be between us and her attorney. She confirmed that all documentation regarding the 2025 balances are being looked at by their accountant and attorney and that she will not proceed in any capacity, until they advise her on what to do. I asked her to confirm if she has the 2025 invoices that were just moved over and advised they were sent to her through Versapay. For some reason, she ignored this question and wouldn't answer it.     I checked VP while on the phone with her and confirmed that the invoices were emailed to her but they were never opened. Thus, I feel she does not have any of the actual invoices or information concerning the 2025 balances.     ​At this time, I feel we need to come to a decision on how to proceed. Billing is not privy to the Albos' influence in the Calgary area and if pursuing the balances will create a bad reputation for us. The money is truly owed on their end, but she disagrees and it might take us a while to be able to collect in full, especially if we need to proceed through legal channels.     Seen below are the statements of the open balances and attached are the open invoices. Perhaps your office can email the invoices and statement to her, so she sees what they are being billed? I can email them to her if you would like for me to do so, but she already told me (and Billing) not to contact her anymore.      Please review and advise on how your office feels we should proceed with collections.     Thank you.     146691 Mary Albo CDHC       Invoice Number    Invoice Date    Invoice Amount    Amount Paid    Amount Remaining    Due Date    Service Start Date    Service End Date   1226395  1/15/2025  $263.12  $0.00  $263.12  2/15/2026  1/1/2025  1/8/2025  1226396  1/29/2025  $537.76  $0.00  $537.76  2/15/2026  1/13/2025  1/22/2025  1226397  2/12/2025  $382.48  $0.00  $382.48  2/15/2026  1/27/2025  2/5/2025  1226399  2/26/2025  $362.99  $0.00  $362.99  2/15/2026  2/10/2025  2/19/2025  1226398  3/12/2025  $537.76  $0.00  $537.76  2/15/2026  2/24/2025  3/5/2025  1226400  3/26/2025  $537.76  $0.00  $537.76  2/15/2026  3/10/2025  3/19/2025  1226401  4/9/2025  $382.48  $0.00  $382.48  2/15/2026  3/24/2025  3/31/2025  1226402  4/23/2025  $502.47  $0.00  $502.47  2/15/2026  4/7/2025  4/17/2025  1226403  5/7/2025  $403.32  $0.00  $403.32  2/15/2026  4/21/2025  4/30/2025  1226404  5/21/2025  $134.44  $0.00  $134.44  2/15/2026  5/5/2025  5/15/2025  1226405  6/4/2025  $516.92  $0.00  $516.92  2/15/2026  5/19/2025  5/29/2025  1226406  7/2/2025  $537.76  $0.00  $537.76  2/15/2026  6/16/2025  6/27/2025  1226407  7/16/2025  $67.22  $0.00  $67.22  2/15/2026  6/30/2025  6/30/2025  1226409  7/30/2025  $537.76  $0.00  $537.76  2/15/2026  7/14/2025  7/25/2025  1226408  8/13/2025  $516.92  $0.00  $516.92  2/15/2026  7/28/2025  8/7/2025  1226411  8/27/2025  $537.76  $0.00  $537.76  2/15/2026  8/11/2025  8/22/2025  1226410  9/10/2025  $268.88  $0.00  $268.88  2/15/2026  8/25/2025  8/29/2025  1226412  10/8/2025  $336.10  $0.00  $336.10  2/15/2026  9/22/2025  9/29/2025  1226414  10/22/2025  $544.48  $0.00  $544.48  2/15/2026  10/6/2025  10/16/2025  1226413  11/5/2025  $455.32  $0.00  $455.32  2/15/2026  10/20/2025  10/29/2025  1226416  11/19/2025  $544.48  $0.00  $544.48  2/15/2026  11/3/2025  11/14/2025  1226417  12/3/2025  $544.48  $0.00  $544.48  2/15/2026  11/17/2025  11/28/2025  1226415  12/17/2025  $136.12  $0.00  $136.12  2/15/2026  12/11/2025  12/12/2025                                      $9,588.78            146984 Ray Albo CDHC        Invoice Number    Invoice Date    Invoice Amount    Amount Paid    Amount Remaining    Due Date    Days Overdue    Service Start Date    Service End Date   1226376  1/29/2025  $537.76  $0.00  $537.76  2/15/2026  0  1/16/2025  1/24/2025  1226377  2/12/2025  $268.88  $0.00  $268.88  2/15/2026  0  1/30/2025  1/31/2025  1226375  3/12/2025  $268.88  $0.00  $268.88  2/15/2026  0  2/27/2025  2/28/2025  1226378  3/26/2025  $537.76  $0.00  $537.76  2/15/2026  0  3/13/2025  3/21/2025  1226374  4/9/2025  $268.88  $0.00  $268.88  2/15/2026  0  3/27/2025  3/28/2025  1226379  4/23/2025  $67.22  $0.00  $67.22  2/15/2026  0  4/9/2025  4/14/2025  1226380  5/7/2025  $403.32  $0.00  $403.32  2/15/2026  0  4/21/2025  4/30/2025  1226382  5/21/2025  $941.08  $0.00  $941.08  2/15/2026  0  5/5/2025  5/16/2025  1226381  6/4/2025  $537.76  $0.00  $537.76  2/15/2026  0  5/19/2025  5/29/2025  1226383  6/18/2025  $470.54  $0.00  $470.54  2/15/2026  0  6/2/2025  6/13/2025  1226386  7/2/2025  $537.76  $0.00  $537.76  2/15/2026  0  6/16/2025  6/27/2025  1226384  8/13/2025  $160.92  $0.00  $160.92  2/15/2026  0  7/28/2025  7/31/2025  1226385  9/10/2025  $268.88  $0.00  $268.88  2/15/2026  0  8/25/2025  8/29/2025  1226388  9/24/2025  $537.76  $0.00  $537.76  2/15/2026  0  9/8/2025  9/19/2025  1226387  10/8/2025  $336.10  $0.00  $336.10  2/15/2026  0  9/22/2025  9/29/2025  1226389  10/22/2025  $306.27  $0.00  $306.27  2/15/2026  0  10/6/2025  10/14/2025  1226391  11/5/2025  $544.48  $0.00  $544.48  2/15/2026  0  10/20/2025  10/31/2025  1226392  11/19/2025  $68.06  $0.00  $68.06  2/15/2026  0  11/3/2025  11/13/2025  1226393  12/3/2025  $663.59  $0.00  $663.59  2/15/2026  0  11/17/2025  11/28/2025  1226390  12/17/2025  $204.18  $0.00  $204.18  2/15/2026  0  12/5/2025  12/10/2025  1226394  12/31/2025  $206.57  $0.00  $206.57  2/15/2026  0  12/22/2025  12/24/2025  1226207  1/14/2026  $31.76  $0.00  $31.76  1/16/2026  5  1/5/2026  1/9/2026                                         $8,168.41                   Regards,     Marc Atkinson  Team Leader  Customer Contact & Collections Center  866-226-1702 - Main Line  239-264-1290 - Direct Line  marc.atkinson@thekey.com       

                           

                            On

                            Wed, 21 Jan at  1:15 PM

                            ,  146691 Mary Albo CDHC & 146984 Ray Albo CDHC <candicea@shaw.ca>  wrote:

                             

 Called 403-861-0203 to speak to Candice Albo concerning the balance due and the unapplied funds on both clients' accounts.  

   

 She claims she does not understand why she owes the funds to us and believes  

   

 146691 Mary Albo CDHC 

   

   





  Invoice Number  

  Invoice Date  

  Invoice Amount  

  Amount Paid  

  Amount Remaining  

  Due Date  

  Service Start Date  

  Service End Date  





 1226395 

 1/15/2025 

 $263.12 

 $0.00 

 $263.12 

 2/15/2026 

 1/1/2025 

 1/8/2025 





 1226396 

 1/29/2025 

 $537.76 

 $0.00 

 $537.76 

 2/15/2026 

 1/13/2025 

 1/22/2025 





 1226397 

 2/12/2025 

 $382.48 

 $0.00 

 $382.48 

 2/15/2026 

 1/27/2025 

 2/5/2025 





 1226399 

 2/26/2025 

 $362.99 

 $0.00 

 $362.99 

 2/15/2026 

 2/10/2025 

 2/19/2025 





 1226398 

 3/12/2025 

 $537.76 

 $0.00 

 $537.76 

 2/15/2026 

 2/24/2025 

 3/5/2025 





 1226400 

 3/26/2025 

 $537.76 

 $0.00 

 $537.76 

 2/15/2026 

 3/10/2025 

 3/19/2025 





 1226401 

 4/9/2025 

 $382.48 

 $0.00 

 $382.48 

 2/15/2026 

 3/24/2025 

 3/31/2025 





 1226402 

 4/23/2025 

 $502.47 

 $0.00 

 $502.47 

 2/15/2026 

 4/7/2025 

 4/17/2025 





 1226403 

 5/7/2025 

 $403.32 

 $0.00 

 $403.32 

 2/15/2026 

 4/21/2025 

 4/30/2025 





 1226404 

 5/21/2025 

 $134.44 

 $0.00 

 $134.44 

 2/15/2026 

 5/5/2025 

 5/15/2025 





 1226405 

 6/4/2025 

 $516.92 

 $0.00 

 $516.92 

 2/15/2026 

 5/19/2025 

 5/29/2025 





 1226406 

 7/2/2025 

 $537.76 

 $0.00 

 $537.76 

 2/15/2026 

 6/16/2025 

 6/27/2025 





 1226407 

 7/16/2025 

 $67.22 

 $0.00 

 $67.22 

 2/15/2026 

 6/30/2025 

 6/30/2025 





 1226409 

 7/30/2025 

 $537.76 

 $0.00 

 $537.76 

 2/15/2026 

 7/14/2025 

 7/25/2025 





 1226408 

 8/13/2025 

 $516.92 

 $0.00 

 $516.92 

 2/15/2026 

 7/28/2025 

 8/7/2025 





 1226411 

 8/27/2025 

 $537.76 

 $0.00 

 $537.76 

 2/15/2026 

 8/11/2025 

 8/22/2025 





 1226410 

 9/10/2025 

 $268.88 

 $0.00 

 $268.88 

 2/15/2026 

 8/25/2025 

 8/29/2025 





 122