Thanks Ben
On Wed, Jan 4, 2023 at 11:26 PM Benjamin Lewis <benjamin.lewis@thekey.com>
wrote:
> We are conducting a larger price increase per Tad, so I am planning to
> include these in that exercise so we can get all of the letters out in one
> swoop. I am finalizing that timing with Tad currently.
>
> On Wed, Jan 4, 2023 at 8:11 PM Angie Markwell <angie.markwell@thekey.com>
> wrote:
>
>> Hey Ben - let Tim and I know if you need anything please.
>>
>> On Wed, Jan 4, 2023 at 9:35 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Ben,
>>>
>>> I'm following up on the price increase letters for Mavencare clients. We
>>> would like to push this increase out ASAP.
>>>
>>> Thank you,
>>> Tim
>>>
>>> On Mon, Dec 19, 2022 at 4:27 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Ben,
>>>>
>>>> We would like to proceed with the suggested price increases for
>>>> Mavencare clients. Could you please draft the letters with an effective
>>>> date of January 9th?
>>>>
>>>> Thank you
>>>> Tim
>>>>
>>>> On Tue, Dec 6, 2022 at 12:11 AM Benjamin Lewis <
>>>> benjamin.lewis@thekey.com> wrote:
>>>>
>>>>> These are the two clients I did not see an increase for in the data.
>>>>> Let me know if there are exceptions, though:
>>>>>
>>>>> Client Name
>>>>> Kitty Chiu
>>>>> Rita King
>>>>> I have attached a proposed list of rate increases for the clients I
>>>>> could find that were tagged in the Mavencare acquisition in Clearcare. The
>>>>> methodology was to increase the rates that are lower than market/on lower
>>>>> margins with a higher percentage. Let me know your thoughts/if the
>>>>> population is larger than what I have included.
>>>>>
>>>>> On Mon, Dec 5, 2022 at 8:34 AM Benjamin Lewis <
>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>
>>>>>> I will audit Canada and provide the Mavencare data today to you.
>>>>>> Apologies. Angie has been doing her part trying to get this through, but it
>>>>>> lies on me.
>>>>>>
>>>>>> On Mon, Dec 5, 2022 at 8:30 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Ben,
>>>>>>>
>>>>>>> Following up on this increase audit for Canada. Also any news on the
>>>>>>> price increase data for Mavencare clients?
>>>>>>>
>>>>>>> Thank you
>>>>>>> Tim
>>>>>>>
>>>>>>> On Tue, Nov 29, 2022 at 6:56 AM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Ben,
>>>>>>>>
>>>>>>>> Was Canada included in the audit?
>>>>>>>>
>>>>>>>> On Tue, Nov 29, 2022 at 2:03 AM Benjamin Lewis <
>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hello all,
>>>>>>>>>
>>>>>>>>> See attached for the clients who I do not show have been
>>>>>>>>> implemented as of 11/21's rates. Let me know if you have any questions.
>>>>>>>>>
>>>>>>>>> On Mon, Nov 28, 2022 at 8:16 AM Benjamin Lewis <
>>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Yes, I will produce that and distribute today.
>>>>>>>>>>
>>>>>>>>>> On Mon, Nov 28, 2022 at 8:01 AM Melissa Reyes <
>>>>>>>>>> melissa.reyes@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Ben,
>>>>>>>>>>>
>>>>>>>>>>> Can we get an updated report ran to ensure all rate changes have
>>>>>>>>>>> been captured?
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>> Melissa
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Nov 16, 2022 at 7:21 AM Tricia Strite <
>>>>>>>>>>> tstrite@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Thank you. the NE area has been updated.
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Nov 14, 2022 at 6:15 PM Benjamin Lewis <
>>>>>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello all,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you for your continued support here. To help ensure
>>>>>>>>>>>>> there isn't any gap in implementation, I pulled the rate information from
>>>>>>>>>>>>> last week for those clients that should have an effective date of 11/7. In
>>>>>>>>>>>>> the attached, I have done my best to help call out any potential issues.
>>>>>>>>>>>>>
>>>>>>>>>>>>> From a high-level, I broke out the clients into 4 categories.
>>>>>>>>>>>>> 2 require no action (Increase Applied and Deactivated) as I either see the
>>>>>>>>>>>>> clients have the rates updated correctly or the client deactivated prior to
>>>>>>>>>>>>> the end of the week. The other two require your team's attention:
>>>>>>>>>>>>>
>>>>>>>>>>>>> *No Increase Applied - represents the clients who do not show
>>>>>>>>>>>>> an increase to their rate.*
>>>>>>>>>>>>> *No Rates - The client did not have any hours billed, and
>>>>>>>>>>>>> therefore are unable to be confirmed.*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Row Labels Increase Applied No Increase Applied No Rates
>>>>>>>>>>>>> Deactivated Grand Total
>>>>>>>>>>>>> N East 92 43 38 11 184
>>>>>>>>>>>>> Northwest 107 32 19 26 184
>>>>>>>>>>>>> S East 123 18 6 16 163
>>>>>>>>>>>>> Southwest 120 86 29 28 263
>>>>>>>>>>>>> Grand Total 442 179 92 81 794
>>>>>>>>>>>>> I have included tabs in the attachment that include the
>>>>>>>>>>>>> specific clients for each of these two groups. While doing some quality
>>>>>>>>>>>>> checks on the data, I do see that some of these clients were updated today
>>>>>>>>>>>>> (and all data I have is as of 11/13), so no action is needed in those
>>>>>>>>>>>>> cases. But mainly want to make sure that your teams are reviewing clients
>>>>>>>>>>>>> who had communication go out and might not have been caught yet for the
>>>>>>>>>>>>> week of 11/7.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please reach out with any questions.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Nov 2, 2022 at 9:36 PM Benjamin Lewis <
>>>>>>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you to everyone for all of the help with responding to
>>>>>>>>>>>>>> the various inquiries I have received back from clients after emails and
>>>>>>>>>>>>>> letters were distributed (and for the help with the ones I'm sure I didn't
>>>>>>>>>>>>>> hear about).
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We are approaching the implementation date of the rates, so I
>>>>>>>>>>>>>> want to ensure all teams are on track to get rates updated in Clearcare and
>>>>>>>>>>>>>> to provide an adjustment to effective dates that was made to a small
>>>>>>>>>>>>>> portion of letters.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In the tracking spreadsheet here:
>>>>>>>>>>>>>> https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I have updated *column A* with a column for you and your
>>>>>>>>>>>>>> teams to indicate clients where exceptions were made to retain the client
>>>>>>>>>>>>>> after letters and emails went out. Please mark those clients with a 'x'.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Column B *has been updated with the *effective date
>>>>>>>>>>>>>> communicated to the clients*. There are a few cases *where
>>>>>>>>>>>>>> there was no email to send the letter to or emails that kicked back as
>>>>>>>>>>>>>> undeliverable the effective date of those cases were changed to 11/21 to
>>>>>>>>>>>>>> allow for proper mailing time per our legal team. *I have
>>>>>>>>>>>>>> called out those clients specifically with an updated effective date in
>>>>>>>>>>>>>> column B, or you can reference who they are in this folder:
>>>>>>>>>>>>>> https://drive.google.com/drive/folders/1XabDMOXw2yYYocEHxLrSUyT6M90lH1R2?usp=sharing
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I am updating the other folder of PDFs to remove this
>>>>>>>>>>>>>> population to avoid confusion, but please don't hesitate to reach out if
>>>>>>>>>>>>>> you want to confirm any of the rates/effective dates/etc.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As I mentioned in our meetings, I do encourage you to
>>>>>>>>>>>>>> continue to communicate these rate changes to any important clients in the
>>>>>>>>>>>>>> population. While I can confirm all communication has gone out, you never
>>>>>>>>>>>>>> know if emails go to spam or letters are accidentally tossed for some
>>>>>>>>>>>>>> individuals.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Again, please reach out with any questions/issues and thank
>>>>>>>>>>>>>> you for all of your collaboration on this.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Ben Lewis
>>>>>>>>>>>>>> Director, Analytics and Reporting
>>>>>>>>>>>>>> benjamin.lewis@TheKey.com <Ben.Lewis@TheKey.com>
>>>>>>>>>>>>>> (858) 945-4975
>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Tricia Strite
>>>>>>>>>>>> Regional Staffing Team Manager
>>>>>>>>>>>> The Key of MD/DC/VA
>>>>>>>>>>>> Office: 301-228-2200
>>>>>>>>>>>> Direct: 301-514-1345
>>>>>>>>>>>> Fax: 301-654-1387
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Melissa Reyes*
>>>>>>>>>>> Head of Southwest Division(916)743-0530
>>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image