--0000000000000e6cf705efe6ee9d Content-Type: multipart/alternative; boundary="0000000000000e6cf605efe6ee9c" --0000000000000e6cf605efe6ee9c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable If we have the list it should take maybe about 3 hours max. We do need to do some pre-work for users that didn't transition to signing in via @ thekey.com yet if there are any. On Thu, Dec 15, 2022 at 6:50 PM Isabelle La wrote: > New Recording to go-live will take me an hour max > > On Thu, Dec 15, 2022 at 3:35 PM Alexa Graziani > wrote: > >> Thanks, all. I"m supposed to estimate hours for each of these projects. >> Keith, looks like you already gave that to me. >> >> Isabelle, how long do you think it would take you to record 8 IVR >> recordings? >> >> Gabe, how many hours of work does the email updates represent? >> >> Sincerely, >> >> On Mon, Dec 12, 2022 at 11:22 AM Alexa Graziani >> wrote: >> >>> Thanks, Keith! I think you already made the Montreal numbers (but we >>> will be meeting with the ads agency and confirming if any changes need = to >>> be made). So the main thing will be transferring numbers from our other >>> existing Canadian "companies" into the main Canada one in tandem with t= he >>> launch. >>> >>> Thanks, >>> >>> On Mon, Dec 12, 2022 at 11:12 AM Keith Moore wrote: >>> >>>> As long as we're just updating the greeting and not changing options >>>> and routing, updating the Canadian IVR's should only take 5-10 minutes= or >>>> so, we'll just need the updated recording ahead of time. >>>> >>>> I see 5 pools in the existing CallRail account for Montreal-20/eight >>>> DIGITAL Inc. >>>> I don't believe that CallRail offers a way to migrate numbers between >>>> accounts (you can migrate company to company, but they have to be on t= he >>>> same account) so the entries would need to be recreated under our corp >>>> CallRail account, but that should only take a few minutes. >>>> [image: image.png] >>>> [image: image.png] >>>> >>>> On Mon, Dec 12, 2022 at 1:59 PM Gabriel La wrote: >>>> >>>>> >>>>> 1. Update emails: 2 days - required to have an email list of all >>>>> users that need the default send as updated and/or primary email a= ddress >>>>> updated. It is also ideal to have a go live date selected and to h= ave users >>>>> updated on what will be different for them. New users added since = will >>>>> already have thekey.com email addresses and will not need to do >>>>> anything for login as only their default send as is updated. Users= that >>>>> need to have their email updated should be planned for overnight u= pdates >>>>> and to login the next day with their @thekey.com email addresses. >>>>> This part may also need standby support from the Saviynt automatio= n team. >>>>> 2. Change IVRs: @Keith Moore - can you provide >>>>> your estimated time required for this work? >>>>> 3. Move the callrail numbers: @Keith Moore - >>>>> can you provide your estimated time required for this work? >>>>> >>>>> Yes, emai