--Apple-Mail=_6B30837C-0E4C-4A0E-A7DA-A5EB30591772 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Timothy, I think our emails crossed paths- sorry:) Can you review the email I just sent and then provide your options?=20 \With thanks, Kelly > On Aug 23, 2023, at 8:48 AM, Timothy Thomas wrote: >=20 > Thank you for your understanding. >=20 > One point of note is that with payroll tax, vacation pay and statutory = pay we work off a gross profit margin of 33% in Montreal. In the case of = your respective services the roughly $1800 left over goes to office = salaries (coordination and 24hr on-call services), insurance, caregiver = recruitment and training and various other expenses. It's important that = we have a robust list of qualified caregivers available at any time to = ensure adequate backup coverage for our clients. It may seem like a lot = but it does erode rather quickly.=20 >=20 > I know that you value our service because your family continues to be = such loyal clients and we really do appreciate that. Would you consider = splitting the OT costs with us? Therefore the weekly charge would be an = additional $128.25 >=20 > Should you have any additional questions, please don't hesitate to = ask. > Thank you, > Tim >=20 > On Tue, Aug 22, 2023 at 3:45=E2=80=AFPM Kelly Leigh Casey = > wrote: >> Thank you Timothy. >>=20 >> I will share with the family and get back to you. One question that = would be helpful to explore: >>=20 >> I am wondering, given the amount being provided to the agency for = coordination, if they would consider paying the time and a half to = maintain the current team. The agency is paid over 2K per week for = coordination alone..Is there is the ability to provide customers with = discounts for coordination costs equivalent to the time and a half, once = a team is established. It could support your staff retention as well- as = staff are the one=E2=80=99s providing the direct support everyday. >>=20 >> With thanks, >>=20 >> Kelly >>=20 >>> On Aug 22, 2023, at 3:25 PM, Timothy Thomas > wrote: >>>=20 >>> Hi Kelly, >>>=20 >>> As you discussed with Maria earlier today we need to modify the = schedule and introduce a new member to your care team. The current = schedule contains overtime which we can no longer support. >>>=20 >>> Foluke currently works 47.5 hours per week >>> Ngozi currently works 46 hours per week.=20 >>>=20 >>> Rest assured that we have talented caregivers available to join the = rotation. Should you wish to avoid the addition of another team member, = we will need to begin charging you 13.5 hours of OT per week. That will = result in an additional $256.50 charge per week. >>>=20 >>> Best regards, >>> Tim >>>=20 >>> --=20 >>> Tim Thomas >>> Head of Canada Division >>> Please note my email has changed: >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> >=20 >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591