--000000000000237d13060c7a2cf3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito, Anna Morgan and Richard Belshaw were both Mavencare clients and so we don't have access to their original paperwork. Geri Clever is uploaded into Clear Care. For Tanzil, they were originally e-transfer and Ali Malik moved them over to PAD but we were never provided with that paperwork. I am not sure who took over Ali's files but their paperwork would be there. Cheryl On Tue, Dec 5, 2023 at 7:19=E2=80=AFPM Lito Delapena wrote: > Hi Cheryl, > > Thank you for the heads up, I updated the spreadsheet for those who's PAD > documentation was loaded into Clear Care. Below are the remaining Toronto > clients who we will still need an updated PAD form for. > > Client Transit No Instituiton No Acct No > 146224 Geraldine (Geri) Clever Not in CC Not in CC Not in CC > 146264 Richard Belshaw Not in CC Not in CC Not in CC > 146305 Anna Morgan Not in CC Not in CC Not in CC > 146220 Tanzil-Ur-Rehman Muahammad Not in CC Not in CC Not in CC > 146244 Anna Jeffrey Not in CC Not in CC Not in CC > THank you, > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Tue, Dec 5, 2023 at 3:00=E2=80=AFPM Cheryl Cartwright > wrote: > >> Hi Lito, >> >> We uploaded them into clear care last week. Let me know if you don=E2=80= =99t see >> them. >> >> Cheryl >> >> On Tue, Dec 5, 2023 at 6:59=E2=80=AFPM Lito Delapena >> wrote: >> >>> Hi Cheryl, >>> >>> Would you happen to have an update regarding the Toronto clients we wer= e >>> missing documentation for? >>> >>> Thank you, >>> >>> Lito Delapena >>> Help Desk Manager >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Nov 29, 2023 at 1:07=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Agreed, Alyson/Elizabeth and I will work on a plan for sunsetting >>>> E-transfer once we're done with the Versapay launch. >>>> >>>> On Wed, Nov 29, 2023 at 2:17=E2=80=AFPM Chuck Terlesky >>>> wrote: >>>> >>>>> If you are planning to sunset etransfer then some form of >>>>> communication should be sent out well in advance. These clients have = chosen >>>>> to use etransfer for many reasons, mostly they want to control the pa= yments >>>>> and they don't want to have anyone have access to their bank accounts= . With >>>>> proper communication and time to adjust to the new way of payments, t= his >>>>> can be overcome. >>>>> >>>>> On Wed, Nov 29, 2023 at 11:53=E2=80=AFAM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> Hi Lito, >>>>>> >>>>>> A few of the Toronto ones we can get PAD's for but others are paid b= y >>>>>> Veterans Affairs or by credit card and will not change over to PAD f= or >>>>>> various reasons. But we will work on the ones here we can and get yo= u some >>>>>> PAD's. >>>>>