--000000000000c767fb05f19848be Content-Type: text/plain; charset="UTF-8" Good Morning Angie, Tim and Jessica, I regret the issue that we have run into with Canada Life. At this point, and for some time, we have been at the mercy of Canada Life's internal timing/processes for resolving this issue. The most important point from their last update (received 1/3 and copied below) is that any claims that have been incurred while the policy was in the process of being reinstated can be submitted for reimbursement. I've pinged our Canada Life representative again this morning for an update. In addition, I continue to lean on the Broker for this policy in hopes they might assist in getting the issue resolved. As I receive updates, I will be sure to let you all know ASAP. *Canada Life update from 1/3:* The reinstatement is in process, it will take some time to reinstate coverage as we have to go through multiple departments for the coverage to be reactivated. However, I can assure you it is in process. Once it has been reinstated, any claims that have been incurred while the policy was terminated, can be submitted for reimbursement. Once I have an update, I will forward the information to you. More to come... Terence Barfield, CEBS (Compliant) Senior Manager Benefits _____________________________________________________ Thank you for the opportunity to serve you today! Let me know I did - Click here to complete a 3 question survey On Thu, Jan 5, 2023 at 11:00 PM Angie Markwell wrote: > Hi Terence, I hope you can let Tim and team know tomorrow please. Thanks > Angie > > On Thu, Jan 5, 2023 at 11:40 AM Timothy Thomas wrote: > >> Hi Terence, >> >> Any news on this issue? We need a resolution asap as we have caregivers >> who's benefits have been cancelled and are threatening to resign. >> >> Thanks, >> Tim >> >> On Tue, Jan 3, 2023 at 8:54 PM Jessica Groen >> wrote: >> >>> Good evening Terence, >>> >>> I am currently working as the caregiver ambassador for Calgary and >>> Winnipeg; I am writing you in regards to the benefits in Winnipeg for >>> our caregivers. I have had a few caregivers looking for an update on when >>> they will be receiving benefits; I have also had some caregivers that had >>> benefits with us previously that are now not receiving any when they should >>> be. >>> >>> Could you please get back to me as soon as possible as I would love to >>> be able to update our caregivers with the appropriate information. >>> >>> Thank you >>> >>> >>> -- >>> *Jessica Groen* >>> *Caregiver **Ambassador* >>> >>> *Calgary Office: *403-301-3777 >>> *Winnipeg Office: *204-489-6000 >>> *Direct Number:* 587-601-1560 >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > --000000000000c767fb05f19848be Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Angie, Tim and Jessica, I = regre