Re: 8x8 Phone Migration Update - HCA Oakville & Waterloo - URGENT

--000000000000967d8a05e3ef695f Content-Type: multipart/alternative; boundary="000000000000967d8905e3ef695e" --000000000000967d8905e3ef695e Content-Type: text/plain; charset="UTF-8" Hi Isabelle, 8x8 was able to reclaim the numbers. However, they are not able to assign to our service. Not sure if is related to the temporary unassigned status. The phones are still down. We have sent out mass communication with instructions to call over the on-call number directly. It's an open ticket with 8x8. Any assistance is appreciated. Regards, Angie Kunnath *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Read our Mission Balanced Care Method Hospital to Home Care Review our Book Series Cognitive Therapeutics Our Recent Press Connect on LinkedIn Read our Reviews Watch our Videos Subscribe to our Blog On Sat, Jul 16, 2022 at 1:18 PM Isabelle La wrote: > Hi All, > > Confirming Keith and I spoke as well as I spoke with Angie - seems all is > resolved for now. > > Per Keith, 8x8 was having a service issue earlier where numbers were > temporarily unassigned so we do not know if this outage was due to the 8x8 > issue this morning or if it was due to the migration request to complete > the phone migration that we submitted for 7/19 at 11am EST. > > Either way, Angie was able to speak to 8x8 to reclaim the phone numbers > for this weekend so that seems resolved (Angie, tell us if any issues > persist) - but Keith has also reached out to 8x8 to tell them to please let > us know in advance for the migration date and time when the lines will be > down for 24 hours and also that Angie prefers this to be on a weekday, not > weekend. > > On Sat, Jul 16, 2022 at 9:59 AM Isabelle La wrote: > >> Hi Angie, >> >> Keith is looking into it right now - will be in touch shortly >> >> On Sat, Jul 16, 2022 at 9:54 AM Angie Kunnath >> wrote: >> >>> Hello Isabelle and Keith, >>> >>> We have an issue this Saturday morning. The porting request to the >>> Corporate Account has been initiated before the scheduled date. Both >>> business numbers 519 954 2111 and 905 337 1200 are no longer visible in my >>> admin page, and 8x8 tech support cannot assist. Our phone lines are down at >>> the moment. So far, only the main numbers and none of the individual lines >>> have been transferred. We need assistance ASAP. I can be reached at 519 954 >>> 2110. >>> >>> Regards >>> >>> Angie Kunnath >>> >>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >>> Waterloo & Wellington region* >>> >>> 375 University Ave E, Waterloo, ON, N2K3M7 >>> >>> Tel: 519-954-2111 >>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >>