--0000000000006690dd062f34a810 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Mark hid gje update and got getting us up and running! Enjoy your weekend Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Fri, Feb 28, 2025 at 6:26=E2=80=AFAM Mark Warner = wrote: > Hi Sharon, > > This is complete. The change was made for ONLY the Open hours as the > closed hours have special routing/prompts in place that we can't change a= t > this time. The IVR voices between Open and Closed hours are slightly > different. We have a project in the near future where we will be updatin= g > ALL IVRs (company-wide) to the same voice. The important thing at this > time was to get you working the way you need. > > Thanks, > Mark Warner > > > On Thu, 27 Feb at 6:42 PM , Audra Williams wrote: > Approved! > > On Thu, Feb 27, 2025 at 6:01=E2=80=AFAM Timothy Thomas wr= ote: > >> @Audra Williams Would you please approve the change >> to the IVR that Mark detailed below? Thanks! >> >> On Thu, Feb 27, 2025 at 8:44=E2=80=AFAM Mark Warner wrote: >> >>> Hi Sharon, >>> >>> As calls for Victoria are being handled via the Vancouver office phone >>> number, there's no way for us to "split" calls between a Vancouver >>> Caregiver group and and a Victoria Caregiver without creating an all ne= w >>> non-standard main IVR recording. The recording would be essentially th= e >>> same as it is today except when a caller press the Caregiver option the= y >>> would be hear a second recording that might be something like "for >>> Vancouver Caregiver support, press 1. For Victoria caregiver support, >>> press 2." At that point, when the caller presses either option, we wou= ld >>> send them to the specific group. A change like this requires special >>> approval from either Tiffany Silton or Audra Williams. >>> >>> In the meantime, I've gone ahead and set the group to "Simultaneous" >>> ring. >>> >>> Thanks, >>> Mark Warner >>> >>> >>> On Wed, 26 Feb at 1:37 PM , SharonSpeirs >>> wrote: >>> Hi Mark >>> Thank you for getting them onboarded so quickly I really appreciate it. >>> Thank you for bringing up that concern as yes would rather they ring >>> simultaneously but also Victoria has a whole different pool of caregive= rs >>> is there anyway they can have a different line they would be directed t= o >>> use so that those caregivers would only speak to someone from the Victo= ria >>> office? >>> Marilyn and Joseph are also going to be taking Victoria client calls so >>> I think they might need to have the line directed to them as well and >>> really Maria as well. >>> We have to use the same office phone number for Vancouver and Victoria >>> is that correct as at this time there is no actual office in Victoria t= hey >>> all work from home. >>> let me know >>> Sharon >>> >>> Sharon, Speirs >>> >>> General Manager >>> Vancouver, BC >>> Office: 778.279.3634 >>> sspeirs@thekey.com >