--000000000000448f3405f9b5dd16 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Timothy Thomas @Sam Naffaa We need to send a client an etransfer. There was a booking they should not have been charged for. They dont have any bookings going forward so we cannot apply credit. They're upset and want a refund right away. Best option would be to send etransfer. If we cannot do it from Oakville/waterloo can we do it from SJD and make transfer? Client name : Sudha Shah email address for transfer: c.shah@utoronto.ca On Wed, Apr 19, 2023 at 3:55=E2=80=AFPM Poulami Shah wrote: > Hi Sumira, > > I spoke to him and he said that this is the email associated with > his bank, His email is c.shah@utoronto.ca. > *Best regards* > *Pauli Shah* > *Client Success Manager* > *Direct: 289-412-1441* > *Office: 905-337-1200* > > TheKey.ca > > [image: TheKey] > > > > On Wed, Apr 19, 2023 at 3:53=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> This is for the Oakville location. >> >> Poulami, can you please ask Mr. Shah for an email (so we can etransfer >> him the credit)? >> >> Thanks, >> Sumira >> >> On Wed, Apr 19, 2023 at 12:51=E2=80=AFPM Ali Malik wrote: >> >>> We can email transfer the money to them. >>> >>> Please ask them for an email associated with a bank account that we can >>> send payment to. >>> >>> Send me this info and let the client know we will be doing this as soon >>> as possible. >>> >>> Please let me know which site this is for as well. >>> >>> thank you, >>> >>> On Wed, Apr 19, 2023 at 3:30=E2=80=AFPM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Ali, >>>> >>>> Is there a way we can partially refund Sudha Shah for their April 12t= h >>>> invoice (they were not supposed to be billed for April 9th booking). >>>> They are EFT. >>>> They do not have any current/upcoming invoices that I can apply the >>>> credit to. >>>> Can we e-transfer the money? >>>> They are threatening legal action. >>>> >>>> Thanks, >>>> Sumira >>>> >>>> >>>> On Wed, Apr 19, 2023 at 12:21=E2=80=AFPM Poulami Shah >>>> wrote: >>>> >>>>> Hi Sumira, >>>>> >>>>> As discussed with you about this Client Sudha Shah, her husband is no= t >>>>> willing to wait for the next invoice and that he will take action if = we >>>>> don't issue a refund right away. >>>>> Is there any way we can refund him the money back to his account? >>>>> KIndly advise. >>>>> *Best regards* >>>>> *Pauli Shah* >>>>> *Client Success Manager* >>>>> *Direct: 289-412-1441* >>>>> *Office: 905-337-1200* >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>> >>> -- >>> *Ali Malik* >>> Manager - Financial Operations >>> >>> --=20 *Ali Malik* Manager - Financial Operations --000000000000448f3405f9b5dd16 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Timothy Thomas =C2=A0 @Sam Naffaa =C2=A0We need to= send a client an etransfer. There was a booking they should not have been = charged for. They dont have