--0000000000001db74805f340ddd0 Content-Type: multipart/alternative; boundary="0000000000001db74505f340ddce" --0000000000001db74505f340ddce Content-Type: text/plain; charset="UTF-8" Hi Tim, Are we ready for Canadian HCLs to talk about this service level guarantee to our referral partners? If not, what is the start date. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Ashley Mirone Date: Mon, Jan 23, 2023 at 1:01 PM Subject: New SLAs and Service Guarantee To: BD CORP Cc: Sales Leadership Team , Regional BD Managers , BRM , Generic Intake Hello Sales Nation, Excited to share (attachments): - *New Service Level Agreements (SLAs)*: We have rolled out SLAs in the past around staffing and managing leads but these are more comprehensive and we have great buy-in from our divisional operations leaders who co-authored. - *TheKey Satisfaction Guarantee*: This is a flyer announcing the new, extremely exciting promise we are now able to make to our referral sources - *We will replace the caregiver and comp the next shift if there was an unsatisfactory caregiver experience in the first month of care.* - This has already been communicated to operations leadership. Feel free to print locally and begin to share with referral sources. Your sales manager will be reviewing these with you on your weekly coaching calls to answer any questions. Thanks, Ashley, Dana and Matt Ashley Mirone Vice President of Business Development *Please note my email has changed:* amirone@TheKey.com Direct: (310) 755-9669 TheKey.com [image: TheKey] --0000000000001db74505f340ddce Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Are we ready for Canadian HCLs = to talk about this service level guarantee=C2=A0to our referral partners? I= f not, what is the start date. = Best regards, Matt =C2=A0 Matt Vijayan, B.Sc., MBA, CCPE = = Director of Sales, Canada Please note my em= ail has changed: = mvijayan@TheKey.com <a href=3D"https://www.thekey.c= om/" title=3D"Open