The survey also needs to be in French too right?
On Thu, Apr 20, 2023 at 7:06 AM Timothy Thomas <tt@thekey.com> wrote:
> Thank you!
>
> On Thu, Apr 20, 2023 at 12:48 AM Alex Hodges <ahodges@thekey.com> wrote:
>
>> Ok. I’ll send you a preview of how one client survey would look tomorrow
>> afternoon.
>>
>> We’ll still have to do the work to set up and test triaging separate
>> emails for Montreal locations.this will be to ensure we’re aligned on what
>> works.
>>
>> On Wed, Apr 19, 2023 at 4:53 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> As long as we lead with french it will comply. We can show both
>>> languages.
>>>
>>> Could i get an example sent to me?
>>>
>>> On Wed, Apr 19, 2023 at 7:38 PM Chen Xie <chen@thekey.com> wrote:
>>>
>>>> Tim, any sense why that wouldn’t meet the requirements? Let’s just show
>>>> them both French and English
>>>>
>>>> Sent from my iPad
>>>>
>>>> On Apr 19, 2023, at 4:15 PM, Alex Hodges <ahodges@thekey.com> wrote:
>>>>
>>>>
>>>> My understanding was that wouldn't meet the requirements. We needed to
>>>> deliver French from name/subject/body copy to people who opt for French and
>>>> vice versa for English. If that meets the requirements, the exercise
>>>> becomes much easier.
>>>>
>>>> On Wed, Apr 19, 2023 at 11:45 AM Chen Xie <chen@thekey.com> wrote:
>>>>
>>>>> Hi Alex,
>>>>> Can you help me understand the french issue with Montreal?
>>>>>
>>>>> Hypthothetically, can we control the words that get sent from that
>>>>> location set?
>>>>>
>>>>> In other words, is it as simple as (I imagine), just doubling up the
>>>>> content in the email body to include a french version right under the
>>>>> english one.
>>>>>
>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> *Chen Xie*CSO |
>>>>> *TheKey*650-208-2390
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> Alex Hodges
>>>> Manager Customer Experience
>>>> * Please note my email has changed: *
>>>> ahodges@thekey.com <https://brand.thekey.com/esg/ahodges@thekey.com>
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>> --
>> Alex Hodges
>> Manager Customer Experience
>> * Please note my email has changed: *
>> ahodges@thekey.com <https://brand.thekey.com/esg/ahodges@thekey.com>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Alex Hodges
Manager Customer Experience
* Please note my email has changed: *
ahodges@thekey.com <https://brand.thekey.com/esg/ahodges@thekey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>