----==_mimepart_66aa98a05112_2443fe9720abd4c57338995 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi CherylCartwright,=C2=A0 I reached out to Liz, Liz confirmed that s= he was able to send and receive the text messages. I will be marking the= ticket as resolved from my end as confirmed by Liz. Kindly reach out to= IT support for further assistance. Warm Regards, Sandeep C = S Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 = | hca.freshdesk.com TheKey.com =C2=A0 =C2=A0 =C2=A0 = = On Wed, 31 Jul at 3:17 PM , Sandeep Chaya Kumari Shiva Chaya Kumari Sh= iva Kumar wrote: = = Hi CherylCartwright,=C2=A0 = = Good day! = = Thank you for contacting TheKey IT service desk. = We have enabled the SMS for Liz Hamilton, kindly ask her to log out and = login from 8x8. = = = = = Warm Regards, = = Sandeep C S = Service Desk Engineer = Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com = TheKey.com = =C2=A0 = =C2=A0 = =C2=A0 = = = = On Wed, 31 Jul at 3:09 PM , CherylCartwright wrote: Hi All,=C2=A0 = Liz was sent an 8x8 invite but she is not able to text using the app. Wh= en she puts in a phone number it tells her there is nothing in the search= criteria. It's like she can only text those in her contacts which won't = work.=C2=A0 = = What=C2=A0do we have to do to fix this? = = Cheryl ----==_mimepart_66aa98a05112_2443fe9720abd4c57338995 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi CherylCartwright,=C2=A0 I reached out to Liz, Liz confirmed that she was able to= send and receive the text messages. I will be marking the ticket as resolved from my end as = confirmed by Liz. Kindly reach out to IT support for further assistance. Warm Regards, Sandeep C S Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com =C2=A0 =C2=A0 =C2=A0 On Wed, 31 Jul at 3:17 PM , Sandeep Chaya Ku= mari Shiva Chaya Kumari Shiva Kumar <itsupport@thekey.com> wrote: Hi CherylCartwright,=C2=A0 Good day! Thank you for contacting TheKey IT service desk. We have enabled the SMS for Liz Hamilton, kindly ask her= to log out and login from 8x8. Warm Regards, Sandeep C S Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com =C2=A0 =C2=A0 =C2=A0 On Wed, 31 Jul at 3:09 PM , CherylCartwright= <ccartwright@homecareassistance.com> wrote: Hi All,=C2=A0 = Liz was sent an 8x8 invite but she is not able to text using the app= . When she puts in a phone number it tells her there is nothing in the se= arch criteria. It's like she can only text those in her contacts which wo= n't work.=C2=A0 What=C2=A0do we have to do to fix this? Cheryl