--00000000000046260705e0ca9a0f Content-Type: multipart/alternative; boundary="00000000000046260605e0ca9a0e" --00000000000046260605e0ca9a0e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Given this is something they had implemented prior to the transition and was expected to be maintained as they created a new account, I would definitely start with alerting Kirk or Lucas, whoever was on this deal, given we have not received a response to this request even though it was stated we needed to move on it ASAP. Then if we don't hear back, we can loop in Ken. Getting this set up will dramatically help our paid advertising because we will be able to optimize off of calls and forms (instead of just forms) and the results of the lead (instead of just that we got one). On Mon, Jun 6, 2022 at 10:09 AM Audra Williams wrote: > Hi Alexa! > > Should i alert Ken, Matt and Lucas? > > Happy to help however, but if this is crippling, then we need to come up > with a plan. > > Let me know and I am happy to facilitate. > > Best, > > On Mon, Jun 6, 2022 at 9:56 AM Alexa Graziani > wrote: > >> We have a meeting with Timothy tomorrow about this. The fact that this i= s >> a different brand and all the website issues pose problems moving away. >> >> Nukhul still hasn't responded about the call tracking fix on the site. >> That is definitely crippling our chances of success. We need to fix that >> with David at the very least before considering moving away. >> >> On Mon, Jun 6, 2022 at 6:25 AM Audra Williams > audraw@homecareassistance.com> wrote: >> >>> The Toronto needs to be Timothy=E2=80=99s card. That means that TO is b= owing up >>> on NY P&L. >>> >>> Alexa and Timothy, when are we ending with David for Toronto? >>> >>> Best, >>> >>> Audra Williams >>> Director of Business Support >>> *Please note my email has changed:* >>> audraw@TheKey.com >>> >>> (425) 757-7027 >>> TheKey.com >>> [image: TheKey] >>> >>> On Jun 6, 2022, at 6:12 AM, loonieguy@gmail.com wrote: >>> >>> =EF=BB=BF >>> >>> Good morning Audra, >>> >>> That is strange as your AMEX was not the primary method of payment afte= r >>> we switched to Kimberley=E2=80=99s card. I have deleted your card detai= ls (AMEX >>> ending 2004) from both accounts. The AMEX ending in 1008 is the only ac= tive >>> method of payment in both accounts now. >>> >>> Have good day >>> >>> Thanks >>> >>> David >>> >>> >>> >>> *From:* Audra Williams >>> *Sent:* June 5, 2022 1:50 PM >>> *To:* David Lonergan ; Jennifer Lagemann >> jennifer.lagemann@thekey.com> >>> *Cc:* Alexa Graziani ; Kim Kranwinkel >> kimberly.kranwinkel@thekey.com>; Timothy Thomas >> tt@homecareassistance.com>; Angie Markwell >>> *Subject:* Google AdWords >>> >>> >>> >>> Hi David! >>> >>> >>> >>> I am still getting charged on my credit card for AdWords. I have a $50= 0 >>> charge on 6/1 and 6/3. Can you please make sure that my credit card i= s >>> removed from Mavencare TO and NY. I should not be getting charged at a= ll. >>>