--000000000000f9457e05e79062ae Content-Type: text/plain; charset="UTF-8" This has been completed, thanks Tim. On Wed, Aug 31, 2022 at 1:31 PM Timothy Thomas wrote: > Hi Isabelle, > > Another small change. Could you please add Sharon Speirs to the new client > inquiry for Vancouver. > > Thank you > Tim > > ---------- Forwarded message --------- > From: Timothy Thomas > Date: Thu, Aug 25, 2022 at 2:56 PM > Subject: Re: Intake Ring Group > To: Isabelle La > Cc: Dennis Fancy , Chuck Terlesky cterlesky@homecareassistance.com>, Joey Taylor joey.taylor@homecareassistance.com>, Sharon Speirs sspeirs@homecareassistance.com>, Carolina Orosa corosa@homecareassistance.com>, Robin Behl > > > Timothy Thomas > 2:50 PM (4 minutes ago) > to Chuck > Hi Isabelle, > > Let's please hold off on making any Canadian Standard IVR changes for > Winnipeg and Calgary until we get that number ported in from Shaw. We can > look at standardizing in September. > > In the meantime, we will be centralizing Weekend On-Call between Vancouver > Winnipeg and Calgary. Please make the following changes to the groups. > > *Current Calgary 8x8 IVR* > Office Hours: M-F 8A-4:30P > > - Option 1 - New Business / Intake: Dennis, Shawntel, Luna > - Option 2 - Existing Client: Shawntel, Luna, Brian, Chuck > - Option 3 - Caregivers > - Submenu - Calgary: Chandani > - Submenu - Winnipeg: Brian > - Option 9 - Repeat Menu > > After Hours: Saturday and Sunday 8A-8P - 866-798-1780. > All other After Hours: Forwards to Answering Service - 888-333-6609 > > *Current Winnipeg 8x8 IVR* > Office Hours: M-F 9A-5P > > - Option 1 - New Business / Intake: Dennis, Shawntel, Luna > - Option 2 - Existing Client: Brian, Luna, Shawntel > - Option 3 - Caregivers > - Submenu - Calgary: Chandani > - Submenu - Winnipeg: Brian > - Option 9 - Repeat Menu > > After Hours: Saturday and Sunday 9A-9P - 866-798-1780. > All other After Hours: Forwards to Answering Service - 888-333-6609 > > *Current Calgary HCA Employees Line 8x8 IVR* > Office Hours: M-F 8A-4:30P > > - Option 1 - Missed Clock In/Out: Shawntel, Chandani, 2 Employee Desk > Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 2 - Calgary Sick for Shift: Shawntel, Chandani, 2 Employee > Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 3 - Time Off & Scheduling Changes: Shawntel, Chandani, 2 > Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 4 - Calgary Main Line > > After Hours > > - Option 1 - Voicemail for Missed Clock In/Out: Shawntel, Chandani, 2 > Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 2 - Voicemail for Calgary Sick for Shift: Shawntel, Chandani, > 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 3 - After Hours: Saturday and Sunday 8A-8P - 866-798-1780, All > other After Hours: Forwards to Answering Service - 888-333-6609 > - Option 4 - Calgary Main Line > > *Current Vancouver 8x8 IVR * > Office Hours: M-F 9A-5P > > - Option 1 - New Business / Intake: Dennis, Cathy G, Cathy F > - Opti