----==_mimepart_65f1f053a524b_1f93fe80e3a885c30243785 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, We are diligently working on this. This should be completed b= y the end of the day. Hi Stephanie and Kristy, Please reference m= y last note and the information in Ticket # 696122. Can your team please = get the email address for Ralph Iasenza (Montreal) updated =C2=A0today, a= nd have all previous, open, and future invoices be sent to the below cont= act? Please confirm when this is completed. Thank you! All invoic= es should be sent to the cousin who is paying: Raffaele Gerbasi gerbasi= @mac.com = = On Wed, 13 Mar at 1:41 PM , Timothy Thomas wrote: = = @TheKey Billing=C2=A0please escalate this to URGENT - thank you = = = = On Wed, Mar 13, 2024 at 1:18=E2=80=AFPM Maria Licoudis wrote: = = I sent an email to billing as well, he=E2=80=99s quite upset about this= .=C2=A0 = = = Maria Licoudis RN = Client Success Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = On Mar 13, 2024, at 12:06=E2=80=AFPM, Joey Taylor wrote: = = = =EF=BB=BF = @TheKey Billing=C2=A0Can we get this done ASAP. This a 24/7 client=C2=A0 = = = On Wed, Mar 13, 2024 at 11:54=E2=80=AFAM Raffaele Gerbasi wrote: = = = = Hello Maria, = = I have not yet received any of our invoice copies. = = When can I expect these invoice copies? = = You have billed a lot of money and I don=E2=80=99t have any visibility o= n details of services and hours rendered. = = Please confirm as soon as possible. = = Thank you=C2=A0 = Raffaele Gerbasi=C2=A0 = = On Mar 11, 2024, at 8:41=E2=80=AFPM, Maria Licoudis wrote: = = = =EF=BB=BFMy pleasure, have a good evening. = Maria = = = Maria Licoudis RN = Client Success Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = On Mar 11, 2024, at 8:30=E2=80=AFPM, Raffaele Gerbasi = wrote: = = = =EF=BB=BF = Thank you Maria. = = I=E2=80=99ll be awaiting a copy of all the invoices related to my cousin= Ralph Iasenza. = = Best Regards=C2=A0 = Raffaele=C2=A0 = = = On Mar 11, 2024, at 8:14=E2=80=AFPM, Maria Licoudis wrote: = = = =EF=BB=BFHello Mr Gerbasi, = As per our conversation this morning, the billing team is aware that you= would like your invoices. = = Regarding the PAD form, pre-authorized debit, the company is switching t= o pre-authorized bank debit. Administration would require you to fill out= the form, the company will not be accepting credit cards. = = Thank you, please let me or Joey know if you have any questions. = = Have a good evening, = Maria = = = Maria Licoudis RN = Client Success Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = On Mar 11, 2024, at 5:48=E2=80=AFPM, Kim McConnell wrote: = = = =EF=BB=BF = = Kim McConnell = Gestionnaire des soins /=C2=A0 = Client Success Manager = = kim.mcconnell@TheKey.com = 514-907-5065 = = TheKey.ca = = = = = = = = ---------- Forwarded message --------- From: Raffaele Gerbasi Date: Mon, Mar 11, 2024 at 5:08=E2=80=AFPM Subject: Re: Kim McCon= nell sent yo