--0000000000005b542c0627306d4a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning Tim, Let me give her a call and confirm if we can complete an e-transfer. What information would be required to complete the transfer? thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Nov 18, 2024 at 6:03=E2=80=AFAM Timothy Thomas wrot= e: > Good morning, > > The only option would be to send an e-transfer. I'm not sure if Carol is > ok with that. > > > On Fri, Nov 15, 2024 at 2:01=E2=80=AFPM Lito Delapena > wrote: > >> Hi Brian and Tim, >> >> Looping out Carol for the interim as i received confirmation from the >> accounts payable team that they only sent out the refund check yesterday >> 11/14/24 although the request from myself and our payments manager Lisa >> barker was to cut the check on 11/7/2024 and to expedite it to Carol due= to >> the Mail strike that was expected to happen in Canada. >> >> I know Lisa previously advised we did not have the ability to transfer >> the money back to the account on file but wanted to check with you two i= f >> you know of another account that can possibly be used to refund Carol ba= ck >> electronically? ill reach back out to Carol once confirmation is receive= d >> of another way we can pay out the refund >> >> thank you, >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Nov 15, 2024 at 6:47=E2=80=AFAM Carol Pawluk w= rote: >> >>> Hi Again Lito >>> >>> Given the Canadian Postal strike is there any way you can do the >>> following: >>> >>> - electronically deposit the $1517.55 back into the WRHA account >>> - debit Carol/ Jim account $1517.55 >>> - cancel the cheque for $1517.55 from the Key which is in snail mail an= d >>> which I would rip up whenever I receive it >>> >>> >>> This would make things so much easier and definitely less stressful for >>> me. >>> >>> I would really appreciate this. >>> Please advise >>> >>> Carol >>> Sent from my iPhone >>> >>> On Nov 15, 2024, at 8:25=E2=80=AFAM, Carol Pawluk wro= te: >>> >>> =EF=BB=BFThanks Lito. >>> >>> >>> Sent from my iPhone >>> >>> On Nov 15, 2024, at 8:24=E2=80=AFAM, Lito Delapena >>> wrote: >>> >>> =EF=BB=BF >>> Good Morning Carol, >>> >>> Apologies for the delayed response as I was out of the office at the >>> time of your email yesterday, i have sent a follow up this morning to o= ur >>> payments leader to confirm that the check was indeed mailed last week. = Once >>> I hear back I will give you a call. >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Manager Customer Contact & Collections Center >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>