--00000000000066a972061a891cd5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The complete set of criteria Ray and Aileen decided to use was as follows (I'm pasting the message from Aileen as is) - Relationship 2 survey (received at day 90 or every 90) - Pulled from 1/1/24 to 4/12/24 (to meet the 110+ window) - I can customize this further (please let me know) - Report reflects contact (who completed the survey) first and last name plus email (column E-G) - Column C-D reflects client name and office location - Column J-K reflects NPS (only promoters 9/10 rating) plus comments (comments are optional) Here is the file we were given at the moment of export (early May): https://docs.google.com/spreadsheets/d/1qWoQ-VMloelDEnxjsC6Ecpo9aXirp4KZNV6= RrdK4rXg/edit#gid=3D0 The filters we used should explain the difference in volumes. Thank you, Sardar On Mon, Jun 10, 2024 at 3:21=E2=80=AFPM Timothy Thomas wrot= e: > I'm seeing a lot of 10s and 9s...see attached. > > On Mon, Jun 10, 2024 at 9:15=E2=80=AFAM Timothy Thomas wr= ote: > >> That doesn't sound right. Let me check with Aileen. >> >> On Sat, Jun 8, 2024 at 10:13=E2=80=AFAM Sardar Azimov >> wrote: >> >>> We were shared the data by Aileen of clients who gave 9 and 10 score on >>> Medallia. The volumes are pretty low for Canada, for instance only a >>> handful for 2024 in Vancouver area. >>> >>> Sardar Azimov >>> 786 253 7426 >>> ------------------------------ >>> *From:* Timothy Thomas >>> *Sent:* Saturday, June 8, 2024 1:26:46 PM >>> *To:* Sardar Azimov >>> *Cc:* Ray Smale >>> *Subject:* Re: Google review solicitation - Canada customers >>> >>> How will you determine which clients to contact? >>> >>> I=E2=80=99m ok with you reaching out. I would pick those who gave us 10= /10 >>> medallia scores. >>> >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> On Sat, Jun 8, 2024 at 7:14=E2=80=AFAM Sardar Azimov >>> wrote: >>> >>> Thank you. Just to make sure, should we avoid conta the Canadian >>> customers to avoid double sollicitation ? >>> >>> Sardar Azimov >>> 786 253 7426 >>> ------------------------------ >>> *From:* Timothy Thomas >>> *Sent:* Friday, June 7, 2024 4:42:02 PM >>> *To:* Sardar Azimov >>> *Cc:* Ray Smale >>> *Subject:* Re: Google review solicitation - Canada customers >>> >>> Hi Sardar, >>> >>> We regularly work to collect Google reviews from our satisfied clients. >>> I'll reinforce this with the team once again. >>> >>> Thanks >>> Tim >>> >>> On Fri, Jun 7, 2024 at 9:15=E2=80=AFAM Sardar Azimov >>> wrote: >>> >>> Hi Tim, >>> >>> We'd like to ask satisfied clients to leave reviews on the Google pages >>> of the concerned office. >>> >>> Ray mentioned we should avoid contacting clients who benefited from >>> Medicaid to solicit such reviews in the US. I was wondering if we had a >>> similar situation in Canada where certain types