--0000000000001e5fdb062d3e5525 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It came to the Milwaukee intake email. Danielle James LPN *Milwaukee General Manager * *Please note my email has changed:* danielle.james@thekey.com (414) 309-4827 (414) 219-0300 TheKey.com [image: TheKey] *Have positive feedback? We'd love to share that with the community: * https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZmeZ= B1UILA On Mon, Feb 3, 2025 at 9:04=E2=80=AFAM Cristal Munoz wr= ote: > Hi Danielle, > Thanks so much for flagging. Did the lead from Cindy go to your intake > distro list? > Maria must have been confused if it landed on your intake distribution > list. I'll touch base with her today and let her know she only needs to > worry about web leads on the weekend. > > Best, > Cristal > > > > On Mon, Feb 3, 2025 at 9:52=E2=80=AFAM Danielle James > wrote: > >> Hi, >> Here is a good example of miscommunication with the RIMS and the office >> staff. >> We were informed that the RIMS are not on call M-F but only Sat and Sun >> so we had our on-call CSM cal. Then 3 HOURS after the referral came in a= nd >> after we called Maria was attempting to reach out without reading the >> emails that we responded to say we took care of it. >> Can we please talk about this on our call today, These are the types of >> situations we have recently talked about and are trying to clean up. >> >> >> Thank you >> Danielle James LPN >> *Milwaukee General Manager * >> *Please note my email has changed:* >> danielle.james@thekey.com >> (414) 309-4827 >> (414) 219-0300 >> TheKey.com >> [image: TheKey] >> *Have positive feedback? We'd love to share that with the community: * >> https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZ= meZB1UILA >> >> >> ---------- Forwarded message --------- >> From: Emily Sun >> Date: Mon, Feb 3, 2025 at 8:23=E2=80=AFAM >> Subject: Re: Oasis Senior Advisors Client Referral >> To: Danielle James , Amy Catalina > amy.catalina@thekey.com> >> >> >> Hi Amy, >> >> Were you able to make contact? >> >> Emily Sun >> Client Success Manager >> *Please note my email has changed:* >> emily.sun@TheKey.com >> Direct: (414) 309-5034 >> Office: (414) 964-8000 >> 8x8: (414) 219-0014 >> TheKey.com >> >> *Have positive feedback? We'd love to share that with the community: * >> https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZ= meZB1UILA >> [image: TheKey] >> >> >> On Fri, Jan 31, 2025 at 8:36=E2=80=AFPM Danielle James >> wrote: >> >>> They were already called. >>> >>> Danielle James >>> Milwaukee General Manager >>> *Please note my email has changed:* >>> danielle.james@thekey.com >>> (414)309-4827 >>> (414)219-0300 >>> >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Jan 31, 2025, at 8:10=E2=80=AFPM, Maria Prudhont >>> wrote: >>> >>> =EF=BB=BF >>> Hi Jason, >>> >>> Thank you so much! We will reach out >>> >>> >>> *Warmest Regards, MARIA PRUDHONT* >>> REGIONAL INTAKE