--000000000000ffdd54062617556b Content-Type: multipart/alternative; boundary="000000000000ffdd53062617556a" --000000000000ffdd53062617556a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jeannie, Thank you for the feedback. PandaDoc is researching the instances where this has happened when the user reported they had created the document from Salesforce, which should auto populate the name. Thanks, Amanda Maldonado On Mon, Nov 4, 2024 at 8:37=E2=80=AFAM Jeannie Ortiz wrote: > > Hi Team, > > This issue is likely to occur if the first and last name fields are left > blank when completing the recipient information in PandaDoc. When these > fields are left empty, PandaDoc defaults to using the email address as th= e > signature. Although we are not certain this is the case in every instance= , > we have found that entering both the first and last names typically > resolves the issue. > > [image: image.png] > > On Mon, Nov 4, 2024 at 9:15=E2=80=AFAM Audra Williams = wrote: > >> You can use the email handle regionaldirectors@thekey.com and >> salesleadership@thekey.com and those individuals can cascade down to >> their teams. >> >> Thank you so much! >> >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> >> >> On Mon, Nov 4, 2024 at 6:13=E2=80=AFAM Audra Williams wrote: >> >>> Can we get communication out to the field with an update please? >>> >>> Thank you!! >>> >>> Audra Williams >>> Director, Divisional Operations >>> (425) 757-7027 >>> TheKey.com >>> >>> >>> [image: TheKey] >>> >>> >>> On Fri, Nov 1, 2024 at 3:21=E2=80=AFPM Amanda Maldonado >> amanda.maldonado@thekey.com> wrote: >>> >>>> Hi Elizabeth, >>>> >>>> Sorry for the delayed update. PandaDoc is still researching. They have >>>> an idea of what may be causing the issue and are doing some testing. >>>> Unfortunately, they have not provided a work around at this time. >>>> >>>> Thanks, >>>> Amanda Maldonado >>>> >>>> On Fri, Nov 1, 2024 at 4:55=E2=80=AFPM wrote: >>>> >>>>> Following up, apologies if I missed an update. Did this get resolved? >>>>> >>>>> >>>>> >>>>> Elizabeth Clark >>>>> >>>>> Director >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> *From:* Audra Williams >>>>> *Sent:* Wednesday, October 30, 2024 12:58 PM >>>>> *To:* Amanda Maldonado >>>>> *Cc:* Renee Drobek ; Panda Doc >>>> pandadoc-support@thekey.com>; Melissa Reyes ; >>>>> Timothy Thomas ; Beth Ann Rosario >>>> bethann.rosario@thekey.com>; Kimberly Guerci ; >>>>> Tiffany Silton ; Elizabeth Clark >>>> eclark@thekey.com>; Laszlo Kovacs ; Jeannie >>>>> Ortiz >>>>> *Subject:* Re: **Important** PandaDoc Issue >>>>> >>>>> >>>>> >>>>> Thanks, Amanda! >>>>> >>>>> >>>>> >>>>> Do we have a workaround or any suggestions on what we can do while >>>>> waiting for a permanent solution? This is causing a lot of angst. >>>>> >>>>> >>>>> >>>>> I also think it would be beneficial to send a communication out to th= e >>>>> RDO's, Chris Reese a