--000000000000fc51ac0621500f3c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Now that we have a comprehensive list, we are planning to reconnect. I am meeting with Sarah (CSM) and will keep you updated with our progress. On Wed, Sep 4, 2024 at 2:15=E2=80=AFPM Timothy Thomas wrote= : > Have we circled back to those lost due to cost to see if we can win the > business at a lower rate? > > On Wed, Sep 4, 2024 at 3:08=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> A few updates. I have Robert McConnell listed as cost related-family >> decided to provide 24/7 care themselves due to cost. Tom and Sally Knigh= t >> canceled the day of the assessment due to cost. Chuck Furfine wanted les= s >> than our minimum hours and contact was lost. We never made it to staffin= g. >> >> On Wed, Sep 4, 2024 at 1:28=E2=80=AFPM Katie May = wrote: >> >>> Yes, I will do that now. >>> >>> Stewart Shilcraft - Cost >>> Alicia Jennings- Cost, due to not wanting minimum hours required. >>> Robert McConnell- Staffing >>> Mary Berney-Cost >>> Jack Litsinger- Cost >>> Renee Rosen- Cost >>> Karl Berger- Cost >>> Tom and Sally Knight- Staffing and Cost >>> Ellen Nolte- Cost >>> Unknown Unknown- Cost >>> Chuck Furfine- Staffing/Hours >>> Robert Vansickle- Staffing (24/7 case) >>> >>> Let me know if you have any questions or if this helps! >>> >>> >>> >>> >>> On Wed, Sep 4, 2024 at 1:19=E2=80=AFPM Denny Roebel >>> wrote: >>> >>>> Thank you both for this context. Can one of you identify each of the >>>> clients listed below if the closed lost reason was price or staffing p= lease? >>>> >>>> Looping in +Timothy Thomas for visibility on this. >>>> >>>> >>>> >>>> On Wed, Sep 4, 2024 at 1:44=E2=80=AFPM Emily Swackhamer >>> emily.swackhamer@thekey.com> wrote: >>>> >>>>> Tim and I have been working hand in hand about a more competitive >>>>> approach for the area. We lost a significant amount of opportunities = due to >>>>> cost in August, however, Katie is correct. Had we been successful at >>>>> closing these opportunities with a more competitive approach, our off= ice >>>>> would not have had the caregivers to staff more than one new client. = During >>>>> my three weeks in office, we have had only one caregiver show for >>>>> orientation. >>>>> >>>>> Thank you for your attention and support in this matter, >>>>> >>>>> Emily Swackhamer >>>>> >>>>> On Wed, Sep 4, 2024 at 12:33=E2=80=AFPM Katie May >>>>> wrote: >>>>> >>>>>> Hi! Here is a list of closed lost clients in the last 45 days due to >>>>>> price and staff shortages. >>>>>> >>>>>> Stewart Shilcraft (Tier 1) >>>>>> Alicia Jennings >>>>>> Robert McConnell (Tier 1) >>>>>> Mary Berney (Tier 2) >>>>>> Jack Litsinger (Tier 3) >>>>>> Renee Rosen (Tier 2) >>>>>> Karl Berger (Tier 1) >>>>>> Tom and Sally Knight (Tier 1) >>>>>> Ellen Nolte (Tier 3) >>>>>> Unknown Unknown (Tier 2) >>>>>> Chuck Furfine (Tier 2) >>>>>> Robert Vansickle (Tier 1) >>>>>> >>>>>> I hope this helps. I thi