--0000000000007f67bb05e2ac0fb4 Content-Type: text/plain; charset="UTF-8" Yes, super helpful! We will move forward with that. Thanks! On Thu, Jun 30, 2022 at 7:36 AM James Sudimak (Support) wrote: > Hi Cheryl / Alexa, > > Thank you for confirming, Cheryl! We can move forward and remove the popup > for now. We will let you know when this is complete. > > Warm regards, > > James Sudimak > Web Developer, TheKey > thekey.com > 221 Main St #520 , > San Francisco, CA 94105 > > > On June 30, 2022, 1:24 AM, Cheryl Cartwright wrote: > >> Hi Alexa, >> >> I was actually going to suggest taking it down for now. Even when we are >> sitting in front of our computers there is no designated person to always >> be free for that and we end up just getting an email to contact them in the >> end. It's a better process for them to fill out the contact us form as we >> get more information. >> >> Hope this helps, >> >> Cheryl >> >> > On June 29, 2022, 4:16 PM, Alexa Graziani wrote: > >> Ah, I think we will actually need to move forward with evaluating whether >> to replace the chatbot with Humanly's for HCA Toronto's site until we >> transition to TheKey or if we need to sunset the chatbot on the site >> earlier. >> >> For now, if the chats are not going to anyone in a way they can respond, >> we will need to remove it from the site. >> >> Cheryl - is the chat functionality usable at this time or should we take >> it down until the team can get back to you with a plan on how we will move >> forward? Also, can you share the effectiveness and use cases of the chatbot >> historically? >> >> Sincerely, >> >> > On June 29, 2022, 4:13 PM, James Sudimak wrote: > >> Hi Team, >> >> Just following up regarding updating the chatbot recipients on the >> Toronto site. >> >> The chatbot is handled through Engyj, which was introduced + handled by >> SABA, and we were never grated access to it. >> >> Jenn / Alexa - We may need to reach out to SABA in order for us gain >> access. We can certainly do so if approved from your end. Thanks! >> >> Warm regards, >> >> James Sudimak >> Web Developer, TheKey >> thekey.com >> 221 Main St #520 , >> San Francisco, CA 94105 >> >> [RE33ZY-642GX] > -- Alexa Graziani Senior Marketing Manager - Consumer Growth * Please note my email has changed: * agraziani@thekey.com (650) 416-1538 Ext. 181538 TheKey.com [image: TheKey] --0000000000007f67bb05e2ac0fb4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, super helpful! We will move forward with that. Thanks= ! On Thu, Jun 30, 2022 at 7:36 AM James Sudimak (Support) < dev@thekey.com > wrote: =20 =20 Hi Cheryl / Alexa, =C2=A0 Thank= you for confirming, Cheryl! We can move forward and remove the popup for n= ow. We will let you know when this is complete. =C2=A0 Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520 , San Francisco, CA 94105 On June 30, 2022, 1:24 AM, Cheryl Cartwright wrot= e: Hi Alexa, I was actually going to suggest taki