--0000000000008b7f6b0615d6a7d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy, There is not a concern on if the KM are correct. The concern is that the client was under the impression that we are billing the client/WCB for miles instead of KM, of course the KM is less than miles would be and she is wanting to make sure when it says 60 miles on the invoice we are actually billing for 60 KM. She told me today that she added it up and we are billing in miles and not KM. Can we please make sure of this. In Canada we do not use miles. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Thu, Apr 11, 2024 at 12:20=E2=80=AFPM Cathy Saari w= rote: > Hi Shawntel, > > Can you look at the care notes for the mileage charges for Deb Welder and > give more detail as to where Deb was driven to? > 3/6, 3/7, 3/13, 3/15, 3/18, 3/20, 3/22, 3/25, 3/27, 3/29 > > Thanks, Cathy > > Billing Help Desk > billing@thekey.com > 1-866-226-1702 > 8:00AM-5:00PM EST Monday-Friday > > > On Thu, 11 Apr at 2:14 PM , Cathy Saari wrote: > Hi Deb, > > I did some checking and what is posted are kilometers, not miles. I have > attached the care note for the 2/21 shift, it says you went to the cast > clinic at south health campus . When I check Google Maps, the distance > is 30.2 kilometers one way from your home, so 60 kilometers is correct. = I > will contact the local office to review the charges in March to to give > more detail as to where you were driven to. > > Thanks, Cathy > > Billing Help Desk > billing@thekey.com > 1-866-226-1702 > 8:00AM-5:00PM EST Monday-Friday > > > On Thu, 11 Apr at 12:43 PM , Cathy Saari wrote: > Hi Deb, > > Here are your 2 invoices. > > Thanks, Cathy > > Billing Help Desk > billing@thekey.com > 1-866-226-1702 > 8:00AM-5:00PM EST Monday-Friday > > > On Thu, 11 Apr at 12:42 PM , Debwelder wrote: > Mileage > > > 762090:611100 > --0000000000008b7f6b0615d6a7d7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy, There is not a concern on if the KM = are correct. The concern is that the client was under the impression that w= e are billing the client/WCB for miles instead of KM, of course the KM is l= ess than miles would be and she is wanting=C2=A0to make sure when it says 6= 0 miles on the invoice we are actually billing for 60 KM. She told me today= that she added it up and we are billing in miles and not KM. Can we please= make sure of this. In Canada we do not use miles.=C2=A0 Thank you, Shawntel = Sousa, LPN Client Success Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca <img alt=3D"TheKey" src=3D"https://lh6.googleusercontent= .com/rTha7lVj1zNlmZMSXaCksDxaRDuy65yEVMUqnhEfFkKKIO2moutOIiSazXD-AKxQv9x6LX= kzLslNuxdudxTx2A9Y5iZA0V1wRUjPvHW7TeAvAka9OXbnIQ6LCKeNmgiJxqKfjCShzG5kYAPlL= 6Nv1c4" width=3D"176