--00000000000009893605f2f208e0 Content-Type: text/plain; charset="UTF-8" Thank you Keri. I will address the communication issue he is having but he says it's too soon to rate so I imagine that is why he gave us a 2. Unfortunate considering the majority of his comments were positive. -Cheryl On Mon, Jan 23, 2023 at 12:47 PM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Sun, Jan 22, 2023 at 8:28 AM Medallia wrote: > >> Client Name: Doreen Reimer >> >> CC ID: 1000000000028981 >> >> Primary Contact: John Reimer >> >> PC Contact Info: jdrvent2022@gmail.com / +2047712913 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 2 >> >> Comments: Very compassionate and caring. Very knowledgeable, carrying and >> cooperative. Too soon to rate The communication between your clients and >> your staff needs to be improved. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=193989 >> > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --00000000000009893605f2f208e0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I will address the communication issue he = is having but he says it's too soon to rate so I imagine that is why he= gave us a 2. Unfortunate considering the majority of his comments were pos= itive.=C2=A0 -Cheryl On Mon, Jan 23, 2023 at 12:47 = PM Keri Thrush < kthrush@thekey.com= > wrote: = Hi, Cheryl. Passing off the detractor below in order to initi= ate next steps and contacting the POC directly. Thank you! On Sun, Jan 2= 2, 2023 at 8:28 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Doreen Reimer CC ID: 1000000000028981 Primary Contact: John Reimer PC Co= ntact Info: jdrv= ent2022@gmail.com / +2047712913 Survey Delivery: Email Division: Canada Business Unit: Winnipeg Tenure: Mo= re Than 52 Weeks Actual Customer Segment: Elephant Stated Cus= tomer Segment: Survey: Relationship 2 Main Score: 2 Comments: Very compassionate and caring. Very knowledgeable, carrying and cooperative. Too soon to rate The communication between your clients and your staff needs to be improved.= Please click here to see the full survey response and l= earn more about the client: https://hca.medallia.com/hca/r= espInvForm.do?surveyid=3D193989 -- <div