----==_mimepart_683784e25d6e0_20e3fcb5094a308175109b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Can confirm this information for me: Serial N= umber=C2=A0 IOS version Maximum Capacity (Settings - Battery - Batt= ery Health & Charging)=C2=A0 I am also checking to see if we have a = similar or better device in stock. Thanks,=C2=A0 Craig Ackerson = Systems Administrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0= @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = = On Wed, 28 May at 4:11 PM , Hemanth Kumar wrot= e: = = =E2=80=8B = Hello Timothy, = =C2=A0 = Your support ticket #1116845 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1116845. We appreciate your patienc= e and are here to ensure your satisfaction. = =C2=A0 = Kind Regards, = = Hemanth Kumar=C2=A0 = = = = = = = = On Wed, 28 May at 3:37 PM , Timothy Thomas wrote: = = Hi there, = = The battery on my iphone no longer seems to hold a charge. The phone is = nearly 3 years old. Could you please order me a new one or alternatively=C2= =A0I can coordinate=C2=A0directly with Rogers. = = Thank you = Tim = = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_683784e25d6e0_20e3fcb5094a308175109b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Can confirm this information for me: Serial Number=C2=A0 IOS version Maximum Capacity (Settings - Battery - Battery = Health & Charging)=C2=A0 I am also checking to see if we have a similar or better= device in stock. Thanks,=C2=A0 Craig Ackerson Systems Administrator Contact IT Support 8 am-9 = pm=C2=A0 EST =C2=A0@ (8= 88)838-1955 =C2=A0 <span style=3D"color: rgb(34, 34, 34); font-family: Arial= , sans-serif; font-size: small; font-weight: 700; vertic