--000000000000d8745605f18a5723 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'll follow up with the caregiver on this again to clarify Thank you, Kathryn On Thu, Jan 5, 2023 at 3:28 PM Camille Jervoso wrote: > Hi Kathryn, > =E2=80=8B > Thank you for contacting support. We didn't have any missing schedule > report this morning. It may be possible that he scrolled past his shift > today? If he's not seeing his shift, this is how her screen should look l= ike > > > I also signed in on his account and was able to view the shift today: > =E2=80=8B > > Thanks, > > > > > On Thu, 5 Jan at 2:41 PM , Timothy Thomas wrote: > adding @Angie Markwell as this seems to be a > recurring issue in Canada. > > On Thu, Jan 5, 2023 at 2:35 PM Kathryn Nester wrote: > >> Good afternoon, >> >> Fawaz Adeleye no showed to a shift today because there was no schedule i= n >> the app for today. It only showed his shifts for tomorrow. Please see >> attached screenshot. >> >> Thank you, >> Kathryn >> >> >> >> *Kathryn Nester* >> *Employee Care Manager* >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> >> Champions of Longevity >> *knester@homecareassistance.com * >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > > 149329:611100 > --=20 *Kathryn Nester* *Caregiver Ambassador* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! --000000000000d8745605f18a5723 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'll follow up with the caregiver on this again to cla= rify Thank you, Kathryn On Thu, Jan 5, 20= 23 at 3:28 PM Camille Jervoso < app-support@homecareassistance.com > wrote: Hi Kathryn, =E2=80=8B Thank you for contacting support. We didn't have any m= issing schedule report this morning. It may be possible that he scrolled pa= st his shift today? If he's not seeing his shift, this is how her scree= n should look like =C2=A0 I also signed in on his account and was able to view the s= hift today:=C2=A0 =E2=80=8B Thanks,=C2=A0 On Thu, 5 Jan at 2:41 PM , Timothy Thomas < tt@thekey.com > wrote: adding=C2=A0 @Angie Markwell =C2=A0as this seems to be