--000000000000b8e64d05e417fcb8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thanks for the update and for all your help with this! Best, On Mon, Jul 18, 2022 at 1:36 PM Isabelle La wrote: > Hi Pablo, > > As an update, all numbers for Mavencare NY have been forwarded to 8x8 and > we have submitted the port request to finalize the process of phone > migration. We will confirm if/when we have the port confirmed but > operationally, because the numbers are forwarded, you should be receiving > all calls to 8x8 and not Bria any longer. > > Additionally, since Mavencare NY is also on 8x8 now, we have also > forwarded the two toll-free numbers to our 8x8 system, that will then > redirect callers to either Mavencare NY or Mavencare Toronto, depending o= n > what region they specify. It was confirmed by Ryan from Mavencare that th= e > Mavenare Massachusetts team was no longer using this number so we have > submitted to own this and port over to our 8x8 system as well. > > Thank you all and let me know if you have any further questions. Our > Telecom Manager, Keith, will update us soon when he hears about final dat= e > confirmations on the numbers ported but all are forwarded now and > operationally, all teams are on 8x8. (Tim - just still waiting on Cheryl > for the HCA Toronto piece for your main number but Mavencare teams are > converted). > > On Fri, Jul 15, 2022 at 7:56 AM Pablo Hurtado wrote= : > >> This all sounds good to me. >> >> And yes, we did agree on that, I am okay with that greeting as well. >> Either one works as long as there is a sense of co-branding and TheKey i= s >> in the greeting. >> >> Thank you! >> >> On Fri, Jul 15, 2022 at 10:50 AM Isabelle La wrote: >> >>> Great, I'll send that in a calendar invite for our Telecom Manager to >>> perform the forwards with CRS. We will also submit for the ports offici= ally >>> (since that can take 1-2 weeks to even process) so that we don't delay.= If >>> you do have a reason to delay the ports, please let me know. Otherwise, >>> please confirm you are good with this plan. >>> >>> Additionally, I just checked and apparently last time we agreed on the >>> recording to be "Thank you for calling Mavencare, a part of TheKey fami= ly" >>> and I had forgotten we decided that but it is already set up for you th= at >>> way so just wanted to let you know :) >>> >>> On Fri, Jul 15, 2022 at 7:34 AM Pablo Hurtado >>> wrote: >>> >>>> Perfect, that makes sense and works for me! >>>> >>>> Thank you! >>>> >>>> On Fri, Jul 15, 2022 at 10:28 AM Isabelle La wrote: >>>> >>>>> Sorry Pablo, I just spoke with our Telecom Manager and he suggested >>>>> not forwarding calls on a Friday in case there are any issues that mi= ght >>>>> affect the weekend. That said, would you like to do this for Monday, = 7/18 >>>>> at 10am EST? >>>>> >>>>> On Fri, Jul 15, 2022 at 7:09 AM Isabelle La wrote: >>>>> >>>>>> Great - would you like us to do the forward today? >>>>>> >>>>>> On Fr