--00000000000012a5e60625b52df1 Content-Type: multipart/alternative; boundary="00000000000012a5e40625b52df0" --00000000000012a5e40625b52df0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Genworth is usually telling them they will receive a preferred rate with us. We have had multiple experiences where families mention intake tells them the lowest starting rate as their quote in general. If we quote anything differently, it becomes more difficult to recover them as a client. There tends to be confusion on hours and rates with CareScout cases. Their rates are, also, lower than we would ever quote in house. On Wed, Oct 30, 2024 at 12:26=E2=80=AFPM Timothy Thomas wro= te: > On the carescout leads, how are they getting to the assessment phase if > they're so price sensitive? Do you think the intake team isn't doing a go= od > job screening them? > > On Wed, Oct 30, 2024 at 1:17=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Hi Tim, >> >> Which platform should I be pulling this information from? I tend to get >> different numbers from Analytics Portal vs Tableau. Is one more accurate >> than the other? >> >> September-assessments never started >> >> 1. Barbara Hastey- CareScout partnership. She was paying current >> company $25/hr and did not want the price increase even with the >> competitive CareScout rate >> 2. Dale Hudson- CareScout partnership. Was paying their current >> company less and did not want the price increase even with the compet= itive >> CareScout rate. Also, wanted more cleaning done than we allow our >> caregivers. >> 3. Rose Aleman- Assessment went well, but Rose started declining >> rapidly. Hospice was seeing her every day and the family did not expe= ct her >> to live long. Private care was no longer relevant. >> >> October >> >> 1. Rick Kelly, Richard Barker, Juanitta Wheeler- all three are >> examples of what you and I discussed on our last 1:1. Facilities are >> reaching out to Katie because they want the family to consider privat= e >> care. They may agree to the assessment, but in all three situations t= hey >> wanted the facility to provide better care. None were open to private= care. >> Katie has been following up with the facilities and family. Private c= are >> may become a mandatory requirement placed by the facility for some of= these >> cases. >> 2. Barbara McCarrick, William "Bill" Vandemore, Barbara O'Niel, Fred >> Benassi, Allene Evans, Kaitlin Bumpus, and Chris Corley are all Close= d Won >> for this month! >> 3. James Wilder- assessment completed last night and paperwork sent. >> Expectation to start November 1st once signed. >> >> >> >> >> >> Emily >> >> >> On Wed, Oct 30, 2024 at 10:31=E2=80=AFAM Timothy Thomas = wrote: >> >>> Here are the stats per site. >>> >>> >>> [image: Screenshot 2024-10-30 at 11.30.04=E2=80=AFAM.png] >>> >>> On Wed, Oct 30, 2024 at 11:28=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hey Team, >>>> >>>> We've seen a significant