--00000000000069f8c806004d4b3a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Her 8x8 is coming up as the Waterloo office when she calls out, so it needs to be changed and connected to come up as the Montreal office number in whichever way that is done. Thanks, Kathryn On Wed, Jul 12, 2023 at 12:51=E2=80=AFPM Mark Warner = wrote: > ... OR, should we reassign her to the Montreal office? > > Thanks, > Mark Warner > > > On Wed, 12 Jul at 12:44 PM , Mark Warner wrote: > Thanks Kathryn! Should we consider giving Anamarija a different outbound > number? Do we think this kind of change might help reduce/eliminate thos= e > misrouted calls? > > Thanks, > Mark Warner > > > On Wed, 12 Jul at 12:41 PM , KathrynNester > wrote: > Hi all, > > I called back one of the caregivers from today as more calls have come in > and he said he just called back the number that had called him. I asked h= im > for the number which is 519-954-2111 and that's our waterloo office numbe= r. > Anamarija is the one who called him. I think her number is still connecte= d > to Waterloo. Caregivers are just calling back whichever number called the= m, > not the Montreal office directly from the sounds of it > > Thanks, > Kathryn > > On Wed, Jul 12, 2023 at 10:48=E2=80=AFAM Mark Warner wrote: > >> Hi Cheryl, >> I have reviewed your call records and all of them indicate that the >> caller dialed directly to Toronto. There very well could be something >> amiss with routing, but looking over the reports and verifying Montreal'= s / >> Toronto's call flow set up, nothing appears out of sorts. Unfortunately= , >> the reports don't show me what phone number the person dialed. The next >> few times this happens, please confirm with the caller what phone number >> they dialed when calling in and let me know. >> =E2=80=8B >> Thanks, >> Mark Warner >> >> >> On Wed, 12 Jul at 10:00 AM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> Hi Mark, >> >> We are still experiencing a lot of misdirected calls from Montreal into >> Toronto. Below are a list of caregivers calling the Montreal line but be= ing >> directed to Toronto. >> >> Help? >> >> Cheryl >> >> On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester >> wrote: >> >>> Hi Cheryl, >>> Here are the calls from Montreal that have been coming in: >>> *Friday (7th)* >>> >>> - 11:07am 438-337-1105 >>> - 2:44 and 2:45pm Analyn Casao 514-575-4562 >>> - 2:47pm 514-924-2913 >>> - 3:16pm Noemi Fernandez 514-570-3116 >>> - 3:34pm Carol Duldulao 514-463-1544 >>> - 4:26pm 514-799-8054 >>> >>> *Monday: * >>> >>> - 9:08am and 9:12am 514-924-2913, >>> - 4:23pm 514-653-1266 >>> >>> *Tuesday: * >>> >>> - 10:38am and 2:48pm - Analyn Casao 515-575-4562 >>> >>> *Wednesday (today): * >>> >>> - 9:45am 514-705-5185 >>> >>> >>> Thanks, >>> Kathryn >>> -- >>> Kathryn Nester >>> Caregiver Ambassador >>> ___________________ >>> >>> Office: 416-488-8777 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> > > -- > Kathryn Nest