--000000000000cf8238062410040a Content-Type: multipart/alternative; boundary="000000000000cf82360624100409" --000000000000cf82360624100409 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there, Please take a look at the reply from the RRD folks on the CA order. It won't resolve the Canadian English conversion but if you want to have them update the URL on the assets that aren't going to be impacted by that we can ask them to make that change. Then the new HCLs will have collateral to work with. Let me know your thoughts, Emma ---------- Forwarded message --------- From: Rob Dauses Date: Tue, Oct 8, 2024 at 12:14=E2=80=AFPM Subject: Re: [EXTERNAL] Canadian order hold To: Emma Zumsen Cc: Joshua Shiner , TheKey Sales Support Perfect! Thanks. This order isn't in our hands yet; it's in your queue for approval. Screenshot below. So it is not in danger of being produced and shipped in error. Before you choose to reject the order, I have a question: should we add a Canadian URL option for ALL variable products? It's a pretty simple fix. If Sugas needs these materials right away then we could make the adjustment manually to his business card. There are not currently any pocket folders or stand-up banners with the Canadian URL but it's easy to produce a small quantity if you're trying to put these tools into your team's hands as they make the push to close out the year and start off Q1 strong. [image: image.png] - Rob ROB DAUSES Strategic Accounts 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708 *c* 410.598.2386 *e* robert.s.dauses@rrd.com *w* rrd.com [image: RRD] On Tue, Oct 8, 2024 at 11:46=E2=80=AFAM Emma Zumsen wrote: > Sugas :) > > On Tue, Oct 8, 2024 at 10:31=E2=80=AFAM Rob Dauses > wrote: > >> Emma- >> >> Who placed the order? We can use that information to track down the >> order number and place it on hold. >> >> - Ro >> >> >> >> >> ROB DAUSES >> Strategic Accounts >> 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708 >> *c* 410.598.2386 >> *e* robert.s.dauses@rrd.com >> *w* rrd.com >> [image: RRD] >> >> >> >> >> On Tue, Oct 8, 2024 at 11:28=E2=80=AFAM Emma Zumsen >> wrote: >> >>> Hi Rob and Josh, >>> >>> I just heard from the Canadian team and thye realized that the >>> collateral has the wrong URL. Can you hold the Canadian order I approve= d >>> yesterday? >>> >>> I'm in calls for the next two hours so I can't pull up the order number >>> swiftly but let me know if you have questions that would help do the ho= ld. >>> >>> Emma >>> >>> >>> >>> *Emma Zumsen* >>> SVP Consumer Growth & Marketing | *TheKey* >>> Mobile: 612.387.8802 >>> [image: TheKey] >>> >> --000000000000cf82360624100409 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there,=C2=A0 Please take a look at t= he reply from the RRD folks on the CA order. It won't resolve the Canad= ian English conversion but if you want to have them update the URL on the a= ssets that aren't going to