--0000000000009d051a061ba8d989 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Erica- Helen =E2=80=93 Problem here is I am not setup currently as an administrato= r, but I need to be. Can you please help me with this? Best, *From:* Chen, Erica *Sent:* Monday, June 24, 2024 1:35 PM *To:* Laszlo Kovacs ; YANG, HELEN *Cc:* Timothy Thomas *Subject:* RE: User Access-OROFRESH ENTERPRISES INC. Hi Laszlo, Thanks for reaching out! There have been some changes I have moved to a different team and copied your new Treasury & Payment Specialist Helen Yang who will continue to work with you. As the Administrator, you can create a user profile with an authentication device to approve the user creation (please see attached guide for your reference). The authentication device biometric ID somehow is de-linked from your profile and my colleague Helen can get our support team to re-enable for you once she has your verbal confirmation. It has been a great pleasure to work with you and all the best! Hi Helen-hope all is well! Please help Laszlo enable biometric ID so he can approve user creation. Best regards, *Out of Office: July 2nd * *Erica Chen*Treasury & Payment Specialist *Business Banking, Bank of Montreal* Richmond, BC erica.chen@bmo.com *M* 236-334-7289 *F* 604-668-1358 *For immediate assistance, *please connect with OLBB Help Desk at 1-800-565-6444 or 289-305-5940 (M=E2=80=93F 7:30 AM =E2=80=93 7:30 PM EST) = or e-mail *TPSCAD.HelpDesk@bmo.com * *Online Resources: *Visit our Help Centre for step by step guides and training resources This email and its attachments are confidential. Any unauthorized use or disclosure is prohibited. If you receive this email in error, please notify me by reply email and permanently delete the original without making any copies or disclosing its contents. *From:* Laszlo Kovacs *Sent:* Monday, June 24, 2024 10:43 AM *To:* Chen, Erica *Cc:* Timothy Thomas *Subject:* User Access *External Email: *Use caution with links and attachments. | *Courriel externe : *Faites preuve de prudence en ce qui a trait aux liens et aux pi=C3=A8ces jointes. Hi Erica, ?? Tim is OOO this week and I???d prefer not to bother him if I can avoid it. I tried to update the access for one of our new users today and noticed I didn???t have the ???manage users??? functionality available to me. When I called customer service I was told that I myself only had user access. Could you please help me to get setup with administrative access or will I have to wait until Tim comes back from vacation to get my access squared away? ?? Thanks, --0000000000009d051a061ba8d989 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Erica- =C2=A0 Helen =E2=80=93 Problem here is I am not setup currently as an administ= rator, but I need to be. Can you please help me with this? =C2=A0 Best, = =C2=A0 From: Chen, Erica < Erica.Chen@bmo.com > Sent: Monday