--000000000000b5fbf2061f1926d5 Content-Type: multipart/alternative; boundary="000000000000b5fbf0061f1926d3" --000000000000b5fbf0061f1926d3 Content-Type: text/plain; charset="UTF-8" Hi, I apologize for the emails around the SLAs, I just want to make sure that I am doing them correctly and have the correct information. I have a few questions. On the SLA that I have attached below it indicates that a tier 1 client does not require a visit 7 days after starting, is this just an error in the SLA? My next questions are around tags again, can you confirm that the tags and follow-ups are to go as follows: *Tier one* 1. Caregiver Introduction with CSM present tagged *CG Intro* 2. Phone call follow up with 24 hours of 1st shift tagged* Client Follow-up* 3. Visit to the client home by the CSM on or around the 7th day of service tagged *QA visit.* *4. *Call the contact to check how services are going tagged *Client follow-up* *5.* Set visits up on clear care based on their tier and the notes from those visits will be tagged* QA Visit.* *Last questions - *Does it matter how the tag is set up in clear care if it is Client Follow-up or Client Follow up (without the dash). And do the visits have to be exactly only the 7 th day of service or is approximately on the 7th day? *Thank you,* *Shawntel Sousa, LPN* *Client Success Manager* *Office: 403-301-3777* *Direct: 403-305-6588* *TheKey.ca * [image: TheKey] --000000000000b5fbf0061f1926d3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi,=C2=A0 I apologize for the=C2=A0emails arou= nd the SLAs, I just want to make sure that I am doing them correctly and ha= ve the correct information. I have a few questions. On the SLA that I have=C2=A0attache= d below it indicates that a tier 1 client does not require=C2=A0a visit 7 d= ays after starting, is this just an error in the SLA? My next questions are around tags= again, can you confirm that the tags and follow-ups are to go as follows: Tier= one 1. Caregiver Introduction with CS= M present tagged CG Intro 2. Phone call= follow up with 24 hours of 1st shift tagged Client Follow-up 3. Visit to the client home by the CSM on or around = the 7th day of service tagged QA visit. 4. Call the contact to check how services are going tagged Clien= t follow-up 5. Set visits up on cle= ar care based on their tier and the notes from those visits will be tagged QA Visit. Last questions - Does it matter how the tag is set up = in clear care if it is Client Follow-up or Client Follow up (without the da= sh). And do the visits have to be exactly only the 7 th day of service or i= s approximately on the 7th day? <span style=3D= "font-size:16px;white-space:pre-wra